Lisa SMITH
McKinney,TX
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Capable bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in fine establishments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level bartender position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Bartender|
Drinks On Me
06.2021 - Current
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Assisted with inventorying beverage stock and bar supplies.
- Obtained cash bank and stocked service bar to prepare for operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Served high customer volumes during special events, nights, and weekends.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Excellent communication skills, both verbal and written.
Bartender/Server Shift Leader
The Odyssey
06.2015 - 05.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed 50 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Observed servers to provide feedback and coaching in areas requiring improvement.
Skills
- New Hire Training
- Teamwork and Professionalism
- Responsible Alcohol Service
- Regulator Compliance
- High-Volume Environments
- Team Training
- Maintaining Glassware Stock
- Complex Problem-Solving
- Prepare Cocktails
- Mixology Techniques
- Maintaining a Clean Bar
- Reconciling Cash Drawers
- Wine and Beer Recommendations
- Glassware Polishing
- Guest Satisfaction
- Dining Room Management
- Group Reservations Management
- Engaging Customers
- Attending Multiple Customers
- Good Conversationalist
- Anticipating Guest Needs
- Preparing Garnishes
- Patron Rapport
- Identification Verification
- Health Code Compliance
- Liquor, Beer and Wine Knowledge
- Hospitality Service Expertise
- Customer Service
- Food Delivery and Service
- Excellent Judgment
- Licensed Bartender
Education
Associate of Arts - Culinary Arts
The Illinois Institute of Art - Chicago
Chicago, IL09.1998
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender|
Drinks On Me
06.2021 - Current
Bartender/Server Shift Leader
The Odyssey
06.2015 - 05.2021
Associate of Arts - Culinary Arts
The Illinois Institute of Art - Chicago
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