Overview
Work History
Timeline

Lisa Smith

Lisbon,NH

Overview

14
14
years of professional experience

Work History

Medical Secretary

Littleton Regional Healthcare
09.2022 - 10.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.

Clinical Secretary

Dartmouth Hitchcock Medical Center
04.2017 - 07.2018
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Clinical Secretary

Dartmouth Hitchcock Medical Center
04.2017 - 06.2018
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.

Legal Secretary/Bookkeeper

Law Office Of William P. Neylon
08.2009 - 05.2014
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Timeline

Medical Secretary - Littleton Regional Healthcare
09.2022 - 10.2023
Clinical Secretary - Dartmouth Hitchcock Medical Center
04.2017 - 07.2018
Clinical Secretary - Dartmouth Hitchcock Medical Center
04.2017 - 06.2018
Legal Secretary/Bookkeeper - Law Office Of William P. Neylon
08.2009 - 05.2014

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Lisa Smith