Lisa Smith

. My key responsibilities included :

• Oversee daily activities of the pharmacy department
• Ensure the accuracy and appropriateness of all prescriptions filled by completing Drug Utilization Review and Final Quality Assurance
• Build profitable business and script growth through recommended clinical programs including appropriate immunizations and when available MTM (Medication Therapy Management), DCS (Diabetes Care Specialist) and all ongoing other programs
• Counsel customers with regard to medication
• Ensure growth and profitability of Pharmacy Department
• Handle and resolve customer issues, complaints and questions to build customer trust and loyalty
• Comply with federal and state laws and regulations
• Interact with physicians to gain additional information about customers and prescriptions to be filled
• Ensure excellent customer service by Pharmacy associates
• Maintain a clean and efficient Pharmacy department
• Provide leadership and development of Pharmacy associates by communicating career opportunities and providing performance feedback
• Maintain appropriate security of Pharmacy
• Maintain reports for controlled, outdated and recalled medications and prescription and customer files
• Manage pharmacy inventory at acceptable levels to fulfill customer needs
• Ensure compliance with all policies and procedures for controlled substance discrepancy and record keeping
• Prioritize Pharmacy Department tasks in a timely manner including cycle counts, inventory management and will-calls to customers

• Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
• Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
• Maintained appropriate drug records and completed reports as necessary.
• Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
• Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
• Educated patients about possible drug interactions and gave special administration instructions.