Summary
Work History
Education
Skills
Certification
Accomplishments
Affiliations
References
Timeline
BusinessAnalyst

Lisa Smith

Porter,IN

Summary

Seasoned healthcare professional with 25+ years of experience in leadership, quality, safety, and project management. Proficient in navigating sensitive situations and collaborating with individuals at all organizational levels.

Work History

Director, Risk Management / Patient Safety Officer

Northwest Health Porter
Valparaiso, Indiana
08.2024 - Current
  • Developed strategies to mitigate risk and reduce potential losses.
  • Developed training programs for staff on risk management processes and best practices.
  • Monitored risk assessments and assessed validity using industry-specific methods.
  • Investigated incidents of errors and near misses to identify root causes and prevent recurrence.
  • Provided education and training sessions on patient safety topics to healthcare personnel.
  • Analyzed data from incident reports to identify trends and develop plans for improvement.
  • Assisted with the development of corrective action plans following adverse events or incidents.
  • Participated in interdisciplinary teams to review cases involving clinical errors or deviations from policy and procedure.
  • Facilitated communication between hospital departments regarding issues impacting quality of care or patient safety.
  • Maintained accurate records of all investigations, findings, recommendations, and follow-up activities associated with patient safety matters.
  • Prepared detailed reports summarizing monthly performance metrics related to patient safety.
  • Advised senior management on strategies for reducing risk exposure due to noncompliance with applicable laws and regulations.
  • Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.

Quality Consultant Contractor

Healthcare Support
Maitland, FL
11.2021 - 11.2022
  • Reviewed and evaluated medical records for accuracy, completeness, and compliance with regulatory requirements.
  • Oversaw the management of grievances and complaints for a healthcare organization
  • Prepared detailed clinical summary for Peer Review Commitee
  • Performed detailed assessment of Quality Department functions and workflows

Market Development Advisor for Long-Term Services

Humana
Louisville, KY
02.2014 - 03.2019
  • Prepared reports on project performance, results, and achievements.
  • Achieved successful MCO, UM, and Medicare and Medicaid program compliance with all contracted providers.
  • Oversaw multi-disciplinary policy / protocol creation, policy shreds and re-writes.
  • Routinely called upon to calm and fix sensitive client situations.
  • Responsible for timely report deliverables and for authoring communications with the State, Federal and other outside entities as part of LTSS oversight and management.
  • Contributed to the preparation of mandated reporting which included submissions for State and Federal contract deliverables, External Quality Review Organization, and Model of Care
  • Managed cross-functional teams to ensure LTSS audit vendors complied with contracts, policies, and protocols while meeting deliverables.

Education

Bachelor of Science - Nursing Practice

Bradley University
Peoria, IL

Bachelor of Arts - Psychology

Bradley University
Peoria, IL

Skills

  • Risk Management
  • Quality and Performance Improvement
  • Grievance and Complaint
  • RCA and investigations; FMEAs
  • Project Management
  • Ethics Committee
  • De-escalation
  • Behavioral Health and ICU experience

Certification

  • Licensed Professional Nurse in State of Indiana and Illinois
  • Compact Nurse License -applied
  • Willing to apply for remaining state licenses as needed

Accomplishments

  • Francis University Chapter Sigma Theta Tau, International Honor Society of Nursing
  • Past work as onsite Management Consultant at hospitals across the nation
  • Facilitated and led numerous Joint Commission Surveys
  • Developed Quality Dashboard that was then adopted corporate-wide
  • Designated as one of five “Passionate Champions” by Hospital Executive Team while employed as Hospital Quality Manager
  • Published: Hansen, L., Smith, L., et al Hospital discharge documentation and risk of re-hospitalization. BMJ Qual Saf 2011; 20:773-778.

Affiliations

  • Interests include gardening, camping, and art.

References

References available upon request.

Timeline

Director, Risk Management / Patient Safety Officer

Northwest Health Porter
08.2024 - Current

Quality Consultant Contractor

Healthcare Support
11.2021 - 11.2022

Market Development Advisor for Long-Term Services

Humana
02.2014 - 03.2019
  • Licensed Professional Nurse in State of Indiana and Illinois
  • Compact Nurse License -applied
  • Willing to apply for remaining state licenses as needed

Bachelor of Science - Nursing Practice

Bradley University

Bachelor of Arts - Psychology

Bradley University
Lisa Smith