Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

LISA SMITH

Huntsville,AL

Summary

Dynamic professional with proven expertise in customer service and communication. Skilled in accounting, bookkeeping, and tax return preparation. Demonstrated success in improving customer loyalty through exceptional service and accurate financial management. Adept at leveraging general ledger and records management skills to drive efficiency and accuracy in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Applebees
02.2024 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Monitored new server performance and offered continuous support throughout training period.

Lead Server/Lead Cook

Hilton Garden Inn
01.2023 - Current
  • Provided excellent customer service by anticipating needs and responding promptly to requests
  • Demonstrated ability to interact with customers in a friendly and professional manner
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.

Bookkeeper - Full Time Volunteer

WET BRUSH PAINTING
02.2020 - Current
  • Processed payments, prepared invoices, reconciled bank statements, and maintained records of accounts receivable and payable
  • Accurately entered financial transactions into accounting software and ensured that all data was accurate and up-to-date
  • Processed bills by recording invoices received from suppliers or vendors on accounting system database
  • Prepared federal tax documents by assembling and analyzing financial information and completing forms with tax-related software

Server

Another Broken Egg
08.2019 - 12.2022
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
  • Created and maintained optimal communication chain, reducing guest dissatisfaction
  • Attended company and restaurant trainings and meetings to improve serving skills
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Teller/Banker - Full Time

BBVA COMPASS
10.2017 - 07.2019
  • Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner
  • Balanced cash drawer and maintained full accountability for assigned cash on hand
  • Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly
  • Analyzed applicants' financial status and credit and property evaluations to determine feasibility of granting loans

Education

Bachelor of Science (B.S.) - Business Administration

University of Alabama in Huntsville
Huntsville, AL
05-2009

High School Diploma -

Brooks College Prep Academy
Chicago, IL
06.2004

Skills

  • Customer Service and Communication Skills
  • Accounting and bookkeeping
  • General Ledger Management
  • Records Management
  • Tax Return Preparation
  • Bookkeeping
  • Strong work ethic
  • Hospitality service expertise
  • Professional appearance
  • Inventory management

Certification

Tax Preparer Certification

References

References available upon request

Timeline

Server

Applebees
02.2024 - Current

Lead Server/Lead Cook

Hilton Garden Inn
01.2023 - Current

Bookkeeper - Full Time Volunteer

WET BRUSH PAINTING
02.2020 - Current

Server

Another Broken Egg
08.2019 - 12.2022

Teller/Banker - Full Time

BBVA COMPASS
10.2017 - 07.2019

High School Diploma -

Brooks College Prep Academy

Bachelor of Science (B.S.) - Business Administration

University of Alabama in Huntsville

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LISA SMITH