Summary
Overview
Work History
Education
Skills
Administrativeexperience
Educationcertificates
Programs
Computer Experience
References
Timeline
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Lisa Smith

Merritt Island,USA

Summary

Accomplished EMS Administrative Support Specialist with a proven track record at Brevard County Fire Rescue, excelling in report generation and strategic planning to drive operational efficiency. Demonstrated advanced Microsoft Office skills and administrative expertise to enhance data management processes. Renowned for designing impactful training materials and streamlining HIPAA compliance, showcasing exceptional organizational and technical capabilities. Career ambitions include further optimizing departmental workflows and contributing to enhanced emergency medical services.

Overview

11
11
years of professional experience

Work History

EMS Administrative Support Specialist

Brevard County Fire Rescue
Rockledge, USA
02.2020 - Current
  • Generate reports on a daily/weekly/monthly/annual basis and distribute accordingly to involved parties
  • Responsible for creating and updating department HIPAA Policies and Procedures manual and SOG
  • Create and display educational/training documents for employees who have access to PHI
  • Perform annual station visits
  • Generated a roster, schedule, and spreadsheet for tracking purposes
  • Responsible for organizing and maintaining HIPAA records retention and destruction schedule for the office of EMS
  • Worked directly with Florida Department of Health during Covid-19, logging/tracking vaccines and patient data on a daily basis
  • Compared, confirmed, and added missing data for roughly 2,000 patients (from March 2020 to October 2020)
  • Established and maintained an IS Alert spreadsheet to track the number of symptoms on a monthly basis
  • Reviewed and approved small business grant applications for the CARES Act in Brevard County due to businesses being shut down during Covid-19
  • Generated several PowerPoint presentations for training purposes
  • Designed and mailed customer satisfaction survey postcards to patients on a bi-monthly basis
  • Coordinated with IT to convert paper faxes to an electronic secured folder on a BCFR server
  • Established an EMS Medical Records Request email address for patients to request their reports electronically and stored on a secure drive for HIPAA retention
  • Collaborated with IT in Viera to create a fillable Medical Records request form which is displayed on our website
  • Patients can access this form, request their records, and is automatically submitted to EMS Medical Records request email address for processing, distribution, and electronic storage
  • Redesigned the EMS, and Ocean Rescue’s webpage
  • Make edits as needed or requested
  • Submitted many articles which were published in the Florida Fire Service Magazine with one of the articles making the cover of the magazine
  • Designed Brevard’s Bravest employee newsletter to be distribute weekly but now is sent bi-weekly
  • Update and redesigned station boards on a weekly basis or as requested

Impact Fee Technician II

Brevard County Planning and Development
Melbourne, USA
01.2014 - 07.2020
  • Assessed residential impact fees for unincorporated and incorporated Brevard County
  • Generated daily reports from the previous day for impact fees collected and log on to an Excel spreadsheet
  • Processed and collected payments for departments within Planning and Development and multiple departments within Brevard County
  • Issue building permits for the Building Department
  • Download daily bank reports from County Finance Department then upload reports in document exchange and file upon completion
  • Scanned and stored paid impact fee documentation on a daily/monthly and annual to be archived at the end of the year

Address Assignment Technician II

Brevard County Emergency Management
Melbourne, USA
07.2018 - 02.2020
  • Reviewed, drafted, and provided comments on commercial site development and new residential subdivision plans or flag lots and easement applications
  • Assigned site addresses upon approval of all reviewing agencies or when appropriate
  • Notified all concerned agencies of new addresses once approved and/or upon receipt of recorded plat
  • Correlated and drafted information from surveys, maps, deeds, and aerial photographs onto property numbering base maps
  • Utilized GIS-based software to review appropriate projects and identify discrepancies
  • Provided general information, inquiries and questions concerning the Plan Review process from the public, by phone and in person
  • Entered, revised, and cleared site address information using the appropriate software
  • Generated reports utilizing existing formats and made minor modifications to existing formats, as needed
  • Maintained the 9-1-1 Database using computer printouts, by interpretation of boundary, Emergency Service Number (ESN) maps, annexations, for new subdivisions, property numbering base maps and the GIS mapping system
  • Coordinated and updated addressing changes with the 911 GIS Analyst
  • Preforms property split out and combines per Brevard County Property Appraisers notifications
  • Performed measures/draws out metes and bounds on section maps
  • Transferred property to new tax account once the split out/ combine had been completed

Education

High School Diploma/GED -

Florida

Skills

  • Experience with Accela Platform
  • Payment Processing
  • Crystal Reports Proficiency
  • Proficient in ESO
  • Telestaff Proficiency
  • Proficient in SAP
  • Advanced Microsoft Office Skills
  • Advanced Word Proficiency
  • Excel Spreadsheet Management
  • Content Publisher
  • Presentation Software Proficiency
  • Website Design
  • Report generation
  • Calendar management
  • Administrative procedures
  • File organization
  • Document management
  • Strategic planning

Administrativeexperience

Over 30 years in the administrative field with management and supervisor experience. Proficient in data entry, accounting/finance, spreadsheets and flow charts, organization of records, scheduling, and proactive in time management, maintaining calendar appointments and follow ups pertaining to internal and external communication relation services.

Educationcertificates

  • High School Diploma/GED
  • Completion of Brevard County EDP and PPL certifications
  • FEMA - NIMS Certified
  • Member of the National Notary Association in the State of Florida

Programs

  • Accela
  • Point and Pay
  • Crystal Reports
  • ESO
  • Telestaff
  • Some SAP

Computer Experience

Intermediate to Advanced levels of Microsoft Office: Word, Excel, Publisher, and PowerPoint. Proficient in web designing.

References

References available upon request.

Timeline

EMS Administrative Support Specialist

Brevard County Fire Rescue
02.2020 - Current

Address Assignment Technician II

Brevard County Emergency Management
07.2018 - 02.2020

Impact Fee Technician II

Brevard County Planning and Development
01.2014 - 07.2020

High School Diploma/GED -

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Lisa Smith