Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Smith

Riverside,CA

Summary

Resourceful supervisor with a successful track record of building and maintaining talented teams in a fast-paced environment. Highly organized, energetic, and versatile leader committed to continuous improvements and productivity. Proven track record of motivating staff to work together to achieve target goals, and providing quality service. Trained in the resolution of critical issues within a time-sensitive environment.

Overview

20
20
years of professional experience

Work History

Flight Attendant

Southwest Airlines
Los Angeles, CA
10.2022 - Current
  • Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
  • Participated in pre-flight briefings to discuss flight details, weather and service plans.
  • Instructed passengers on safety and emergency procedures and answered questions related to flight.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.

Coordinator

Loma Linda University Medical Center And Children's Hospital
Loma Linda, CA
10.2020 - 06.2021
  • Served as liaison between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Conducted new employee orientation to introduce employees to policies, culture and objectives.
  • Advised managers on organizational policies and recommended needed changes

Flight Attendant

Skywest Inc.
St George, UT
08.2019 - 03.2020
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
  • Ensured that prompt communications were distributed between the flight deck and the cabin crew.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Followed safety, passenger and supply pre-flight checklists.

Team Manager

Kaiser Permanente
Rancho Cucamonga, CA
04.2005 - 10.2018
  • Overseen Senior Case Processors for the Medicare Grievance and Appeals unit. Ensured regulatory compliance with Centers for Medicare & Medicaid (CMS) guideline, Department of Managed Health (DMHC) and Medi-cal.
  • Employed staff, including recruitment, performance reviews, training, coaching, and development.
  • Completed and distributed weekly, monthly, and quarterly report cards to staff for monitoring and improving unit based goals and overall staff productivity.
  • Facilitated weekly staff huddles to review goals, hot topics, and staff concerns. Created agendas and communication materials for team meetings.
  • Evaluated benefits for members to determine service needs and address concerns.
  • Co-Facilitator of meetings for the Medical Review Committee. Collaborated with a multi-disciplinary leadership team to review medical necessity cases under the Medicare and Med-cal benefit
  • Liaison to the Physician and Leadership team to assist in interpreting benefit services to members.

Education

Some College (No Degree) - Healthcare Management

Kaplan University
Davenport, IA

Skills

  • Customer focus
  • Results-driven
  • Goal oriented
  • Staff development
  • Critical thinking
  • Flexibility
  • Conflict resolution
  • Regulatory compliance

Timeline

Flight Attendant

Southwest Airlines
10.2022 - Current

Coordinator

Loma Linda University Medical Center And Children's Hospital
10.2020 - 06.2021

Flight Attendant

Skywest Inc.
08.2019 - 03.2020

Team Manager

Kaiser Permanente
04.2005 - 10.2018

Some College (No Degree) - Healthcare Management

Kaplan University

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