Lisa Smith
North Richland Hills
Summary
Results-driven Project Manager with expertise in leading project execution within dynamic environments. Proven ability to enhance team performance through exceptional organizational skills and effective prioritization. Committed to fostering collaboration and achieving objectives while managing multiple priorities efficiently. Seeking a full-time role to leverage strong interpersonal skills and drive impactful results.
Overview
28
28
years of professional experience
Work History
Senior Auditor- Audit & Risk Management
State National Companies Inc.
04.2024 - Current
- Influenced strategic decisions through presentation of audit findings to management.
- Streamlined processes to increase efficiency and reduce audit review time.
- Ensured compliance by conducting monthly audits of communications in Account Services.
- Led process improvement meetings, enhancing audit accuracy and customer satisfaction.
- Onboarded new employees, boosting audit team proficiency and reducing training duration.
- Standardized processes with comprehensive workflow guides and documentation for daily tasks.
Account Service Representative
State National Companies Inc.
01.1998 - 04.2024
- Ensured compliance by accurately tracking insurance for individual client accounts.
- Cultivated strong client relationships through effective communication and understanding needs.
- Generated and submitted extract reports demonstrating expertise in CPI services.
- Educated clients on processes and collected documentation for loan verification.
- Delivered timely reports and resolved account issues, achieving high premium collection rates.
- Entered insurance documents accurately into a proprietary legacy system.
Education
High School Diploma -
Mansfield High School
Mansfield, TX05.1990
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT10-2026
Skills
- Professionalism and etiquette
- Performance tracking
- Detail Oriented
- Ability to multi task
- Efficient time management
- Oral and written communication skills
- Compliance monitoring
- Teamwork and collaboration
- Problem-solving abilities
- Reliability
- Organizational skills
- Decision-making
Accomplishments
Received numerous company shared value awards
Completed the companies leadership program
Attended and successfully completed numerous classes from the online Markel University
Hobbies and Interests
- Photography
- Traveling
Timeline
Senior Auditor- Audit & Risk Management
State National Companies Inc.
04.2024 - Current
Account Service Representative
State National Companies Inc.
01.1998 - 04.2024
High School Diploma -
Mansfield High School
Bachelor of Science - Business Management
Western Governors University