LISA SMITS
De Pere
Summary
Detail-oriented department manager with a proven track record in overseeing daily operations and enhancing process efficiencies. Skilled in strategic planning and team leadership, fostering employee satisfaction and loyalty. Experienced in implementing new processes that improve operational performance and drive productivity. Strong communicator with exceptional multitasking abilities, focused on achieving departmental objectives.
Overview
36
36
years of professional experience
Work History
Department Manager
Humana
De Pere
05.1990 - Current
- Lead and manage a team of 7 Frontline Leaders in the Department, ensuring that all tasks are completed efficiently and on time.
- Manage inventory to ensure deadlines are met.
- Manage budgets effectively by making sure costs stayed within allocated limits.
- Conduct regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting and staffing levels.
- Collaborate with other departments to ensure smooth flow of operations across multiple teams.
Sales Associate
Coach House Gifts
Green Bay
10.1989 - 04.1990
- Greeted customers and provided exceptional customer service.
- Assisted customers with production selection.
- Provided accurate information about products and prices.
- Organized stockroom shelves.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors and displays.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma -
West De Pere High School
De Pere, WI05.1989
Skills
- Inventory management and control
- Retail operations
- Visual merchandising strategies
- Performance management and review
- Recruitment and hiring
- Supervisory skills
- Coaching and mentoring
- Verbal and written communication
- Budgeting and financial oversight
- Project management methodologies
- Cross-department collaboration
- Customer relationship management
- Process improvement initiatives
- Employee training and development
- Problem-solving techniques
- Effective communication skills
- Time management strategies
- Team building activities
- Decision-making processes
References
References available upon request.
Timeline
Department Manager
Humana
05.1990 - Current
Sales Associate
Coach House Gifts
10.1989 - 04.1990
High School Diploma -
West De Pere High School