Lisa S. Moran
Kenosha,WI
Summary
Professional equipment management expert with track record of ensuring smooth operations and equipment reliability. Known for effectively diagnosing and resolving technical issues while fostering collaborative work environment. Adaptable to changing needs and committed to achieving high-quality results through teamwork and technical proficiency.
Overview
26
26
years of professional experience
Work History
Capital Equipment Specialist
COVETRUS
01.2019 - Current
- Was one of original team members whose role was created in July of 2019 to support the needs the national sales tea as well as the company’s shareholders
- Primary daily responsibilities: Using the knowledge I have gained over 15 years on capital equipment for veterinary practices, I recommend equipment based on the needs and wants of the customer, created customer facing quotes, provided product details, assisted with tech support issues on equipment sold and other customer service issues related to capital equipment
- Was in charge of two customer facing and sales support initiatives: Gathered and verified product details for our Covetrus website
- Was the team lead for creating various equipment Matrix documents to support the sales team as well as assist customer in their purchasing decisions
Capital Equipment Specialist/Sales Coordinator
SCIL ANIMAL CARE
01.2010 - Current
- Encompasses the Project Coordinator Position as well as the additional responsibilities of data collection for weekly/monthly sales reports and projections
- Project Coordinator- June 2014-October 2015
- My current role is the Project Manager for our Diagnostic Imaging Products, in addition to all the roles listed below as a Customer Account Representative
- Responsible for the entire order process for our imaging product line which entails verifying orders, financing, order logistics (shipping), travel coordination, installation and training
- Received scil Spirit Leadership Award June 2014
- Customer Account Representative- January 2011-Present
- Responsible for processing orthopedic and diagnostic lab orders, assist customers with billing, technical and sales issues
- Temporarily acted as the Continuing Education Coordinator
- Helped organize, promote, ship and process Continuing Education Workshops throughout the country
- Co-created a new Order Summary for capital equipment
- Involved in several projects including; 2013 Orthopedic Rebate Program, orthopedic sales trends/history, assisted with orthopedic catalog data collection and orthopedic online order creation
- Inside Sales Representative July 2010- January 2011
- Responsible for introducing and selling medical equipment to veterinary hospitals
- B2B selling
- Within three months of employment, was promoted to the orthopedics surgical division while continuing to support the diagnostic and imaging divisions
- Built strong customer relationships which assisted with increased sales and customer retention
- Received Inside Sales Representative of the month- February 2011
Operations Manager
LA FITNESS
01.2009 - 01.2010
- Responsible for the successful grand opening of a new 30,000 sq./ft
- Facility
- Was in charge of recruiting, hiring and managing twenty employees for three departments; front desk, kids club and the cleaning crew
- Co-managed with two department leads to ensure complete customer/member satisfaction
- Empowered to make challenging decisions in regards to financial and legal issues
- Exceeded monthly goals by maintaining an average of 20 collection accounts per day
- Excellent communication skills/relationships with senior corporate management
Guest Service Representative
PRIME OUTLETS MALL
01.2007 - 01.2010
- Greeted and assisted customers with information about retail center
- Encouraged savings club registration and coupon book purchase
- While employed, local department was leading in loyalty club registration and coupon book sales
- Assisted with data entry for sales tracking and nightly closing information
- Was responsible for updating mall employment book and Crisis Communication Manuel
- Attended local events to promote mall
- Introduced cost effective ways to perform required duties
- Received the Employee of the Quarter Award twice
- Responsible for training new employees
General Manager
GOLDS GYM/ENDURANCE FITNESS
01.1999 - 01.2006
- Managed six employees
- Created and implemented an employee training program
- Responsible for recruiting, hiring, training and terminating employees
- Maintained employees’ attendance records for tardiness and absence
- Assisted with payroll and banking duties
- Conducted weekly inventory and ordered stock
- Handled customer issues with patience and sensitivity
Education
Bachelor Degree - Management and Communication
Concordia University
Kenosha, WI05.2005
Associate Degree - Supervisory Management
Gateway Technical College
Racine, WI05.2003
Skills
- - Perform well under pressure
- Skilled team leadership
- Demonstrate accountability
- Collaborative team player
- Adaptability to change
- Proficient in Windows operating system
- Proficient in Microsoft Word, Excel, and PowerPoint
- Skilled in Salesforce and Concur integration
- Strong verbal and written communication
- Effective selling skills
- Motivated and creative professional
- Skilled in software utilization
Timeline
Capital Equipment Specialist
COVETRUS
01.2019 - Current
Capital Equipment Specialist/Sales Coordinator
SCIL ANIMAL CARE
01.2010 - Current
Operations Manager
LA FITNESS
01.2009 - 01.2010
Guest Service Representative
PRIME OUTLETS MALL
01.2007 - 01.2010
General Manager
GOLDS GYM/ENDURANCE FITNESS
01.1999 - 01.2006
Associate Degree - Supervisory Management
Gateway Technical College
Bachelor Degree - Management and Communication
Concordia University
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