Lisa S. Morrison

• Managed scheduling of appointments from referrals in a high-volume phone center.
• Delivered exceptional customer service and patient care, ensuring satisfaction with services.
• Coordinated appointment logistics to optimize workflow and reduce wait times.
• Handled inquiries efficiently to facilitate seamless patient interactions.

Triage patients and perform vital signs assessments, blood draws, urinalysis, and swab testing.

• Scan and index paperwork for accurate charting.
• Manage high-volume inbound calls while delivering exceptional customer service.
• Collaborate with team to enhance call handling processes and service delivery.
• Resolve escalated calls professionally, ensuring satisfactory outcomes for customers.
• Provide knowledgeable service on every incoming call with utmost professionalism.
• Screen and process large volumes of calls daily using call management systems and web-based communications.

• Recorded patient histories and vital signs in electronic health records.
• Managed appointment scheduling and organized patient files for accessibility.
• Prepared examination rooms with necessary supplies and equipment to support efficient workflows.
• Educated patients on treatment plans and medication instructions to enhance understanding.
• Coordinated referrals to specialists and scheduled follow-up appointments for continuity of care.
• Handled administrative tasks, including insurance verification and billing processes, ensuring accuracy.
• Collaborated with nursing staff to maintain quality patient care and streamline support services.
• Assisted physicians by administering injections, medications, and treatments as directed.