Lisa Snedden
Rochester,NY
Summary
Proven leader in sales and training at Paychex, Inc., adept at boosting team performance and sales outcomes through expert coaching and development. Leveraged sales process optimization and relationship building to exceed targets, fostering a culture of continuous improvement and collaboration. Achieved significant sales growth by implementing innovative training programs and enhancing customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Corporate Sales Trainer
Paychex, Inc.
08.2014 - Current
- Empowered employees through comprehensive product knowledge training sessions that resulted in increased confidence when presenting to clients.
- Created a culture of continuous learning and development through ongoing coaching sessions, promoting employee growth and career advancement.
- Mentored new hires with personalized coaching sessions, enhancing their skills and boosting overall team performance.
- Enhanced customer satisfaction ratings by delivering customer-centric sales approaches and techniques to the sales team.
- Facilitated role-playing exercises and simulations to provide hands-on experience in real-world sales scenarios, improving success rates.
- Collaborated with management to identify key performance indicators, aligning training goals with organizational objectives.
- Continuously improved training materials by gathering feedback from employees and incorporating suggestions for a more engaging learning experience.
- Established open lines of communication between trainers and management teams to promote ongoing collaboration in addressing business needs.
- Developed custom corporate sales training programs for specific industries and markets, resulting in improved sales outcomes.
- Maintained a strong understanding of industry trends and market changes, adapting training materials accordingly to keep content relevant.
- Ensured consistent application of company values throughout all training initiatives, fostering a cohesive corporate culture among employees.
- Increased sales performance by implementing modern training techniques and interactive workshops.
- Streamlined onboarding process for new employees, reducing the time from hire to productivity significantly.
- Designed and implemented sales training program and documentation.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated virtual, in-person and blended learning sessions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Field Sales Representative
Paychex Agency, Inc.
06.2008 - 08.2014
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Exceeded sales targets consistently through effective territory planning, time management, and relationship building.
- Developed tailored sales pitches that addressed clients'' specific needs, resulting in a higher conversion rate of prospects into customers.
- Surpassed monthly quotas regularly reflecting dedication towards achieving organizational goals.
- Coordinated closely with internal departments such as logistics ensuring timely delivery of products thereby enhancing customer satisfaction levels.
- Represented company brand during customer and prospect interactions.
- Analyzed market trends to identify growth opportunities within the assigned territory, leading to higher sales numbers.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
District Sales Manager
Paychex Agency, Inc.
06.2006 - 06.2008
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Developed strong partnerships with key clients, ensuring long-term business relationships and repeat sales.
- Tracked weekly sales to develop detailed reports for senior leadership, using SalesForce.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Inside Sales Representative
Paychex Insurance Agency, Inc.
02.2001 - 06.2006
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
- Created a supportive and motivating team environment, celebrating achievements and fostering collaboration among members.
- Spearheaded new product launch efforts, educating team members on features and benefits to optimize overall sales performance.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
Education
Associate of Applied Science - Business Administration
State University At Delhi
Delhi, NY06.1990
Skills
Sales Team Leadership
Sales process optimization
Objection handling
Pipeline Management
Sales Coaching Techniques
Sales team training
Employee Onboarding
Territory Management
Attention to Detail
Clear Communication
Decision-Making
Relationship Building
Coaching and Development
Public Speaking
Training Program Development
Classroom experience
Online training experience
Employee Interviewing
Virtual Learning Management
Role Playing
Video instruction
Accomplishments
- Achieved Inner Circle Elite by exceeding my Sales Quota(s) by more than 30%, which allowed me to be in the Top 1%.
Certification
- Virtual Training & Facilitation Certificate - thru ATD Education 1/2023 -5/2023
- Licensed LAH & Property & Casualty - Current
Timeline
Corporate Sales Trainer
Paychex, Inc.
08.2014 - Current
Field Sales Representative
Paychex Agency, Inc.
06.2008 - 08.2014
District Sales Manager
Paychex Agency, Inc.
06.2006 - 06.2008
Inside Sales Representative
Paychex Insurance Agency, Inc.
02.2001 - 06.2006
Associate of Applied Science - Business Administration
State University At Delhi
- Virtual Training & Facilitation Certificate - thru ATD Education 1/2023 -5/2023
- Licensed LAH & Property & Casualty - Current
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