Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Snyder

Shawnee,KS

Summary

Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives.

Overview

13
13
years of professional experience

Work History

District Manager

AT&T Prime Communications
02.2018 - Current
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Exceeded sales targets 20% YOY with motivational approaches focused on continuous improvement and strategic goal attainment.
  • Supervised 9 locations to ensure high-quality standards of operation.
  • Held weekly meetings with managers to identify techniques to overcome sales obstacles.
  • Increased customer satisfaction scores by 12%.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Built positive and productive relationships with store and field leadership.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

District Manager

Custom Communications AT&T Authorized Retailer
05.2017 - 02.2018


  • Modeled best practices for sales and customer service.
  • Hired and led 9 managers the for sales organization.
  • Held weekly meetings with store managers to identify techniques to overcome sales obstacles.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

AT&T Account Executive

AT&T
10.2010 - 03.2017
  • Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
  • Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management.
  • Surpassed growth targets and revenue projections by coordinating and planning mboility product sales.
  • Tackled customer concerns and responded to inquiries within 24 hours to provide immediate issue resolution.
  • Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
  • Attended numurous retailer and distributor product and sales training events to consistently increase product knowledge.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Coached 45 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings to 80% or higher.

Education

Associate of Arts -

Johnson County Community College
Overland Park, KS

Skills

  • Staff recruiting
  • Marketing campaigns
  • Project Management
  • Staff Management
  • Leadership skills
  • Operations management
  • Budgeting
  • Territory management
  • Product and service sales
  • Coaching and mentoring
  • Performance improvements

Timeline

District Manager

AT&T Prime Communications
02.2018 - Current

District Manager

Custom Communications AT&T Authorized Retailer
05.2017 - 02.2018

AT&T Account Executive

AT&T
10.2010 - 03.2017

Associate of Arts -

Johnson County Community College

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Lisa Snyder