LISA SOLOMON
Loganville,GA
Summary
A highly motivated team player and coach that is hardworking with excellent customer service skills. Strong technical support abilities skilled at, identifying, troubleshooting, and solving problems while providing advice to patient’s, customers and clients. Eager to learn new things, not afraid of hard work or a challenge and always ready to lend a helping hand.
Healthcare professional with comprehensive expertise in sterilization and decontamination procedures. Consistently ensures surgical instruments are thoroughly cleaned, sterilized, and ready for use, enhancing patient safety and surgical precision. Strong emphasis on teamwork and adaptability, with dependable nature and capacity to adjust to evolving demands.
Overview
11
11
years of professional experience
Work History
Central Sterile Processing Technician
Piedmont Athens Regional Medical Center
09.2024 - Current
- Minimized instrument damage through meticulous inspection, identification of defects,
- Inspected sterile package integrity prior to distribution.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Increased patient safety by adhering to strict guidelines for decontamination, assembly, and transport of surgical instruments.
- Prevented cross-contamination between sterile processing areas by diligently following proper workflow protocols at all times.
- Wrapped trays, instrument packs, and sets.
Senior Patient Services Representative (Independent contractor)
Working Solutions
04.2017 - Current
- Programs Supported Include: Lifewatch, Biotelemetry,
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Identifying problems, troubleshooting, and providing technical advice while coordinating with other departments to resolve problems
- Take customer calls while providing coaching and consulting to a team of over 38 Independent Contractors with client/program subject matter questions
Substitute Teacher
Gwinnett County Public School
05.2015 - 04.2017
- Utilize classroom management skills and maintaining a functioning classroom
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Responsible for safety and well-being of students
Bus Driver
Gwinnett County Public School
01.2014 - 05.2015
- Having positive interactions with the students and responding appropriately to Student Behavior
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Education
Associates Degree - Business Administration
University of Phoenix
Phoenix, AZLiberal Arts -
Suffolk Community College
Brentwood, NYNo Degree - Central Sterile Processing
Gwinnett Technical College
Lawrenceville, GA12-2024
Skills
- Sterilization techniques
- Decontamination procedures
- Instrument inspection
- Tray preparation
- Multitasking
- Medical Terminology
- Assembly and packaging
- Case cart assembly
Timeline
Central Sterile Processing Technician
Piedmont Athens Regional Medical Center
09.2024 - Current
Senior Patient Services Representative (Independent contractor)
Working Solutions
04.2017 - Current
Substitute Teacher
Gwinnett County Public School
05.2015 - 04.2017
Bus Driver
Gwinnett County Public School
01.2014 - 05.2015
Liberal Arts -
Suffolk Community College
Associates Degree - Business Administration
University of Phoenix
No Degree - Central Sterile Processing
Gwinnett Technical College
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