Lisa Sommers
Tehachapi,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Biotech Dental
09.2021 - Current
- Implemented and developed customer service training processes.
- Maintained up-to-date knowledge of product and service changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Updated account information to maintain customer records.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Processed customer service orders promptly to increase customer satisfaction. Managed over 30 purchase order daily.
- Met customer call guidelines for service levels, handle time and productivity. Managed over 40 calls daily.
- Delivered prompt service to prioritize customer needs.
Inside Technical Sales Representative
Implant Direct
05.2010 - 02.2020
- Met existing customers to review current services and expand sales opportunities in 5 states, and over 500 plus customers.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Daily outbound quota was 60 calls and maintain sales quota for each state.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs. Upsell and cross sell dental products.
- Built diverse and consistent sales portfolio.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Developed and maintained strong working relationships with Dentist and staff within assigned territory which contributes to overall success.
- Presented professional image consistent with company's brand values.
- Attended meeting and sales events to learn latest product developments and brainstorm new sales strategies.
- Drove product revenue by offering customers accessories and related purchases to complete selections, upselling and cross selling.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Achieved or exceeded company-defined sales quotas.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Attended monthly sales meetings and quarterly sales trainings for product knowledge.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends in dental field.
- Contributed to event marketing, sales and brand promotion.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Recruiting Specialist/Sales Manager/Trainer Coordinator
Select Staffing
05.1999 - 04.2009
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed and implemented onboarding and orientation programs for new employees.
- Worked with customers in recruiting for open positions based on their requirements.
- Trained clients and employees on safety requirements for OSHA compliance.
- Outside Sales -cold calling, telemarketing and prospecting. Increased new customers by 50% in first year.
- Designed and planned campaigns.
- Promptly corresponded with applicants and coordinated and conducted interviews.
Education
High School Diploma -
Rockledge Senior High School
Rockledge, FLSkills
- Customer Account Management
- Account Management
- Problem-Solving Ability
- Staff Training
- Sales Expertise
- Customer Relations
- Training Development Aptitude
- Product Promotion
- Managing Multiple Tasks
- Customer Retention Strategies
- Customer Relationship Management
- Lead Generation
- Closing Sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Service Representative
Biotech Dental
09.2021 - Current
Inside Technical Sales Representative
Implant Direct
05.2010 - 02.2020
Recruiting Specialist/Sales Manager/Trainer Coordinator
Select Staffing
05.1999 - 04.2009
High School Diploma -
Rockledge Senior High School
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