Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Lisa Sonday

Alto,Michigan

Summary

My extensive experience in streamlining processes, optimizing efficiency, and implementing policies and procedures that increase productivity in the workplace makes me a valuable asset. Over the past seven years, I have demonstrated my ability to coordinate office resources seamlessly and ensure a productive workflow. I have excellent interpersonal and communication skills, and I am a collaborative team player who provides excellent support to supervisors and colleagues. As the executive assistant to the Information Technology Director and supervisor, I strive to consistently exceed organizational goals while maintaining a positive work environment. I am a reliable and detail-oriented candidate who thrives on challenges and uses my problem-solving and task-prioritization skills to help the team succeed. My hardworking and ethical approach means that I am always committed to expanding my skills and contributing to the company's success. My procurement expertise is customer-focused, always addressing client needs and resolving issues promptly with minimal oversight. My sound judgment and decision-making talents make me an asset to any organization, and my ability to identify methods to improve current techniques and bolster business opportunities is unparalleled. As a conscientious administrative professional, I expertly manage all records and paperwork, including verifying agreements and processing purchase orders. I support effective operations by maintaining ideal supply levels, I have a strong reputation as a hardworking Procurement professional with [Number] years of experience maintaining vendor relationships to facilitate cost-effective and timely purchasing functions. My excellent negotiation and contract development skills, coupled with my proficiency, make me an exceptional asset to any procurement team

Overview

25
25
years of professional experience

Work History

Office Specialist I

City of Wyoming
11.2016 - Current
  • Administrative office specialist for the Information Technology department including procurement and financial job duties, inventory maintenance, vendor requests, and multiple department support.

Agency Contract Management

Farmers Insurance Group
12.2010 - 10.2016
  • Create/manage agent and agency record information
  • Submit appointments for agent(s) and agencies for state licensing, execute contracts, manage license information, process name changes, and ownership transfers, terminate contracts and agents
  • Set up agents with usernames and passwords in software systems
  • Promptly answer incoming requests and resolve issues while maintaining extraordinary customer service
  • Recommend and submit system enhancements and participate in GAP analyses as a subject matter expert (SME)

Customer Service Representative

Farmers Insurance Group
03.2010 - 12.2010
  • Process incoming auto and glass claims for insureds. Gather necessary information for the claim and give excellent customer service to the insured above and beyond their expectations
  • Customer-focused, fast, and friendly service to handle questions and complaints with knowledgeable service.

Learning Consultant II

Auto Club Group (AAA)
06.2006 - 06.2009
  • Trained new hire employees in emergency road service policy and procedures and computer programs
  • Taught enhancement and refresher classes on job duties, software upgrades, and policy changes, and created PowerPoint presentations for winter/summer reminder sessions.
  • Maintained accurate records of student attendance, participation, and academic progress.
  • Scheduled classrooms, prepared and assembled materials, redesigned job aids to make them more concise, administered and graded exams, and tested software updates and equipment.
  • Analyzed data from the assist queue and found the number one reason customers were calling could be fixed with a simple email, this reduced call time dramatically once communicated.
  • Nominated by my supervisor to participate on the department activities committee which involved the planning of our all CED yearly meeting.

Call Manager

Auto Club Group (AAA)
07.2005 - 06.2006
  • Called the service provider and member to make sure that their ERS request had been completed.
  • Dispatched calls to service providers and rerouted calls to seek speedier service for members.
  • Selected to be an on-the-job training mentor for new employees
  • Assisted supervisor with pulling phone calls and proper documentation, analyzed call center statistics, and generated reports for senior management to review on a regular basis.
  • Processed incoming emergency road service (ERS) calls, and gathered all information from the member to send a service provider.
  • Championed process improvement initiatives aimed at streamlining workflows, reducing handle times, or enhancing overall service quality

Assessor’s Office Intern

City of Beloit
06.1999 - 09.2004
  • Assisted residents in viewing their property taxes and general office work including filing, answering telephones, and creating spreadsheets using Excel
  • Utilized APEX to draw outlines of houses for files.

Student Teacher

Lake Mills High School
01.2004 - 06.2004
  • Taught block-style classes for Accounting, Word Processing 1 and 2, and International Business.
  • Engaged students with lively discussions, exploring topics and expanding knowledge, and offered additional support and tutoring to assist struggling students.
  • Assisted lead teacher in creating and implementing lesson plans for various subjects and learned how to manage classroom records and student assessments.

Resident Assistant

University of Wisconsin-Whitewater
08.2001 - 05.2003
  • Responsible for enforcing rules and regulations in the residence hall, fostering a friendly environment to live and learn in, conducted regular floor meetings to address community issues and concerns.
  • Offered numerous engagement opportunities to facilitate students' integration into university life, and educated residents about available campus resources and services
  • Scheduled events and activities for residents to acquaint and establish strong bonds with one another

Education

Bachelor's of Science & Education - Certificate For Business Education Grades 6-12

University of Wisconsin-Whitewater
Whitewater, Wisconsin
05.2004

Diploma -

Beloit Memorial High School
Beloit, Wisconsin
06.1999

Skills

  • Customer Service Excellence
  • Advanced Microsoft Office
  • Vendor Relations Management
  • Attention to Detail
  • Budgeting and Finance Knowledge
  • Invoice Processing
  • Inventory Management
  • Strong Problem Solver
  • Dedicated Team Player
  • Project Coordination Abilities
  • Administrative support expertise
  • Office Supplies Management
  • Purchasing Processes

Training

  • AchieveGlobal certification
  • Leadership and Customer Service training classes

Timeline

Office Specialist I

City of Wyoming
11.2016 - Current

Agency Contract Management

Farmers Insurance Group
12.2010 - 10.2016

Customer Service Representative

Farmers Insurance Group
03.2010 - 12.2010

Learning Consultant II

Auto Club Group (AAA)
06.2006 - 06.2009

Call Manager

Auto Club Group (AAA)
07.2005 - 06.2006

Student Teacher

Lake Mills High School
01.2004 - 06.2004

Resident Assistant

University of Wisconsin-Whitewater
08.2001 - 05.2003

Assessor’s Office Intern

City of Beloit
06.1999 - 09.2004

Bachelor's of Science & Education - Certificate For Business Education Grades 6-12

University of Wisconsin-Whitewater

Diploma -

Beloit Memorial High School
Lisa Sonday