Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Lisa Sorensen

Bonney Lake,WA

Summary

Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities..

Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.

Overview

25
25
years of professional experience

Work History

General Labor Worker

Staffmark Staffing Agency
Sumner, WA
07.2019 - Current
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Adhered to company policies, safety procedures and performance standards.
  • Restocked items on shelves and bins to keep inventory available
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Performed general housekeeping and cleaning tasks

Hotel Housekeeper

Embassy Suites By Hilton
Tukwila, WA
07.2017 - 05.2019
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
  • Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Reported damages, maintenance problems, safety issues and potential hazards to management.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Changed bed linens and collected soiled linens for cleaning.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Used coordination and planning skills to achieve results according to schedule.
  • Assisted guests by providing detailed information and resolving complaints, boosting guest satisfaction scores 14.5%
  • Gathered dirty laundry in 13-24 rooms to arrange for pickup to laundromat
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift
  • Reported damages, maintenance problems, safety issues and potential hazards to management

Fast Food Team Member

Burger King
Puyallup, WA
01.2012 - 07.2017
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Moved and stocked food products weighing up to 30 pounds.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Assisted with preparing salads and cold food items.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.

Fitness Instructor

Pole Fitness NW
Des Moines, WA
01.2010 - 04.2015
  • Explained use of exercise equipment to all participants, prioritizing safety at all times.
  • Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Carried out day-to-day duties accurately and efficiently.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Led 450 comprehensive classes for strength training

Sales Associate Team Member

SS Kresske, Inc. (Kmart)
Kent, WA
03.1995 - 06.2001
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Processed product returns and assisted customers with other selections.
  • Recommended accessories and complementary purchases to boost revenue.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Monitored company inventory to keep stock levels and databases updated
  • Collaborated with team members to achieve target results
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Developed and maintained courteous and effective working relationships
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Carried out day-to-day duties accurately and efficiently
  • Worked flexible hours across night, weekend and holiday shifts
  • Participated in team-building activities to enhance working relationships
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Successfully maintained clean, valid driver's license and access to reliable transportation
  • Increased customer satisfaction by resolving issues
  • Improved operations through consistent hard work and dedication
  • Offered friendly and efficient service to customers, handled challenging situations with ease

CNC Machinist

Hillstrom Cabinets
South Prairie, WA
01.1997 - 10.1999
  • Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately.
  • Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
  • Used CNC and manual equipment to perform both initial and final machining.
  • Adjusted machines to increase productivity for runs.
  • Interpreted drawings and planed work in proper operational sequence on multi-cut jobs.
  • Studied sample parts, blueprints or engineering information to determine methods or sequences of operations needed to fabricate products.
  • Maintained tight tolerances with design specifications
  • Studied changing production and daily work orders to adjust offsets correctly
  • Inspected, repaired and replaced system components
  • Increased production efficiency by closely studying blueprints for accurate machine programming
  • Kept detailed production records and identified hold-ups
  • Adhered to high level of safety by following company rules and regulations to prevent injuries
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly
  • Manually set up machinery, lathes and grinders
  • Properly loaded and unloaded materials in and out of machines
  • Removed, lubricated and adjusted drilling equipment parts
  • Studied changing production and daily work orders to adjust offsets correctly.
  • Maintained tight tolerances with design specifications.

Education

Certificate of Completion - Business Computers, Business Professionalism

Business Computer Training Institute
Fife, Wa
08.1995

Skills

Truck unloading

  • Production support
  • Materials Loading
  • Cleaning
  • Restocking skills
  • Self-Motivated
  • Team building
  • Cultural Awareness
  • Clerical Support
  • Active Listening
  • First Aid/CPR
  • Written Communication
  • Teamwork and Collaboration

Timeline

General Labor Worker

Staffmark Staffing Agency
07.2019 - Current

Hotel Housekeeper

Embassy Suites By Hilton
07.2017 - 05.2019

Fast Food Team Member

Burger King
01.2012 - 07.2017

Fitness Instructor

Pole Fitness NW
01.2010 - 04.2015

CNC Machinist

Hillstrom Cabinets
01.1997 - 10.1999

Sales Associate Team Member

SS Kresske, Inc. (Kmart)
03.1995 - 06.2001

Certificate of Completion - Business Computers, Business Professionalism

Business Computer Training Institute

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Lisa Sorensen