Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LISA SOSTRE

Tallahassee

Summary

Dynamic Administrative Manager with a proven track record at Recon Restoration & Reconstruction, excelling in project management and employee training. Adept at enhancing operational efficiency and fostering strong relationships, I successfully implemented new systems that improved workflow and compliance, while ensuring exceptional customer service and meticulous document management.

Overview

38
38
years of professional experience

Work History

Administrative Manager

Recon Restoration & Reconstruction
Tallahassee
04.2021 - Current
  • Coordinated daily administrative operations for a restoration and recreation service.
  • Managed scheduling and logistics for restoration projects and team assignments.
  • Maintained comprehensive records of client interactions and project documentation.
  • Assisted in developing office policies to enhance operational efficiency.
  • Organized training sessions for staff on company protocols and safety standards.
  • Oversaw inventory management for office supplies and equipment needs.
  • Oversaw the maintenance of office equipment, supplies, and facilities.
  • Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
  • Created and maintained filing systems for employee records, financial reports, and other documents.
  • Managed purchase requisitions and approvals for all department equipment and supplies.
  • Identified and solved problems to enhance management and business direction.
  • Oversaw complex office support, managing records database, and organizing contracts.
  • Developed and implemented administrative procedures to maximize efficiency.
  • Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Directed and oversaw office personnel activities.
  • Assisted in the recruitment process by reviewing resumes and conducting interviews.
  • Evaluated and implemented new systems and procedures to maintain regulatory compliance.
  • Interpreted company policies and procedures for employees at all levels of the organization.
  • Provided support to departmental managers in the development of project plans and initiatives.
  • Analyzed existing workflows within departments in order to identify areas where improvements could be made.
  • Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
  • Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
  • Coordinated with managers and departments to interview new personnel and recognize excellent performance.
  • Implemented new software programs designed to streamline operations within departments such as Human Resources or Accounting.
  • Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Monitored office inventory to maintain supply levels.
  • Communicated job expectations and trained staff to promote team building and discipline.
  • Developed training materials for new hires on how to use office equipment efficiently.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Coordinated and conducted classes to teach procedures to new staff members.

Auto Sales Consultant

Champion Chevrolet Inc
Tallahassee
01.2020 - 12.2021
  • Assisted customers in selecting vehicles that match their needs and preferences.
  • Demonstrated vehicle features and technology during test drives.
  • Conducted follow-up communications to ensure customer satisfaction post-sale.
  • Collaborated with the finance department to facilitate seamless contract processing.
  • Maintained product knowledge on new models and industry trends.
  • Handled inquiries and resolved issues related to vehicle purchases efficiently.
  • Attended required training sessions on topics such as sales techniques, customer service standards and product knowledge.
  • Explained options and add-ons to increase customer knowledge and enhance profits per sale.
  • Negotiated with customers to close sales at agreed upon prices.
  • Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
  • Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
  • Provided detailed information about vehicle features, trim levels, options and warranties.
  • Demonstrated strong communication skills when interacting with customers both in person and over the phone.
  • Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Collaborated with prospective customers over phone and email to schedule sales appointments.

Medical Assistant

TNC
Tallahassee
03.2020 - 04.2021
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized patient charts before each day's clinic sessions began.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Documented notes during patient visits.

Traffic Coordinator

Rowland Publishing
05.2008 - 03.2020
  • Collaborate with sales reps and clients to determine the best options for print advertising for their companies.
  • Utilized multiple software programs to organize and maintain records including google docs, mag hub, and smart sheet
  • Prepares and processed documents including work and production orders.
  • Promoted improvements in process efficiency and productivity by finding new processes for a more efficient work flow.
  • Liaison between sales/clients and production team
  • Receptionist multiple line phone
  • Inventory control and ordering

Sales Manager

Glasshopper Gifts
Tallahassee
01.2005 - 03.2008
  • Built relationships with key clients to foster loyalty and repeat business.
  • Oversaw inventory management to ensure product availability for customers.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Achieved company growth and brand development through market expansion and sales.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Resolved customer complaints regarding sales and service.
  • Supported sales team members to drive growth and development.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Sales/Receptionist

Davis trophies/Awards 4 u/ Glasshopper
Tallahassee
01.1988 - 01.2000
  • Customer service
  • Sales
  • Receptionist
  • Inventory control
  • Greeted customers warmly and assisted with inquiries about trophies and awards.
  • Managed incoming calls and directed them to appropriate departments for assistance.
  • Processed orders efficiently using point-of-sale systems for trophy customization.
  • Maintained an organized reception area to create a welcoming environment for clients.
  • Answered and directed incoming calls using multi-line telephone system.
  • Responded to customer concerns and issues.
  • Processed payments and updated accounts to reflect balance changes.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Developed relationships with existing customers to encourage repeat business opportunities.
  • Managed incoming emails, faxes and post related to sales enquiries.
  • Answered calls to help many customers daily.
  • Generated monthly revenue figures based on completed sales transactions.
  • Collaborated with team members to ensure timely fulfillment of customer orders.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Maintained confidentiality of sensitive customer information at all times.

Education

High school or equivalent - High School Courses

Kecoughtan High School
Hampton, Virginia
01.1985

Skills

  • Customer Service
  • Office administration
  • Payroll administration
  • Project management
  • Inventory management
  • CRM management
  • Employee training
  • Scheduling logistics
  • Document management
  • Problem solving
  • Staff evaluation
  • Communication skills
  • Team building
  • Customer service
  • Administrative improvement
  • Payroll control
  • Process improvement
  • Schedule management
  • Training and coaching
  • Event coordination
  • Recordkeeping and reporting
  • Scheduling and calendar management
  • Business administration
  • Documentation and control
  • Travel coordination
  • Employee development
  • Human resources
  • Travel arrangements
  • Staff management
  • Database administration
  • HR support
  • Policy and procedure modification
  • Relationship building
  • Hiring and training
  • Calendar management
  • Administrative support
  • Office supervision
  • Microsoft Office Suite
  • Organization and multitasking
  • Records management
  • Mail handling
  • Project planning
  • Customer service management
  • Quickbooks
  • Receptionist
  • Smart Sheet
  • Photoshop

References

References available upon request.

Timeline

Administrative Manager

Recon Restoration & Reconstruction
04.2021 - Current

Medical Assistant

TNC
03.2020 - 04.2021

Auto Sales Consultant

Champion Chevrolet Inc
01.2020 - 12.2021

Traffic Coordinator

Rowland Publishing
05.2008 - 03.2020

Sales Manager

Glasshopper Gifts
01.2005 - 03.2008

Sales/Receptionist

Davis trophies/Awards 4 u/ Glasshopper
01.1988 - 01.2000

High school or equivalent - High School Courses

Kecoughtan High School

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