Lisa Sotelo
Seattle,WA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
General Manager - Apple
WOLFGANG PUCK CATERING
06.2021 - 09.2023
- Oversaw opening of new business accounts, hiring, onboarding, team development, SOPs, vendor setup
- Managed budgets up to 4 million, AR, AP, inventory, sales, financial reporting, purchasing, vendor management
- Managed daily operations and a team of 47, daily problem-solving, provided exceptional client and customer service.
Catering & Events Director - Museum of Pop Culture
WOLFGANG PUCK CATERING
- Oversaw events and operations depart
- Producing events with guest counts up to 3k
- Developed new management and events team post Covid re-open
- Managed account budget, forecasts, AR, AP, product, and orders.
Catering and Events Director- Seattle Art Museum
BON APPETIT MANAGEMENT COMPANY
12.2017 - 06.2021
- Oversaw events and operations department with an annual budget of 2.5 million
- Success in a department reorg, developing necessary SOP's and team goals
- Drove new business into all museum spaces and increased department sales for high-end events.
Operations Manager - Seattle Art Museum
BON APPETIT MANAGEMENT COMPANY
- Oversaw hiring, onboarding, training, payroll, scheduling of front of house café and catering staff
- Reported day-to-day sales and financials, inventory, product, and supplies ordering.
Owner, Chef, Manager - A Personal Chef Food Service
THE SEASONAL DISH
03.2011 - 12.2017
- Operated a quality food service business, managing all aspects of the day-to-day - logistics, budgets, inventory and supplies, communications, web, staffing, licenses and permits, valued customer service
- Coordinated event set-up/break-down, event flow, and attendee experience for all events
- Developed recipes and menus for clients with specific dietary needs, weekly meal planning, production, and delivery
- Created branded events and activities to engage the community while educating about the organization.
Harvest Fair Event Manager (contract)
SEATTLE TILTH
- Produced the annual Harvest Fair event attended by over 5k community members, farmers, food vendors, and organizations while managing all event logistics
- Developed relationships with community partners, recruited and managed 75 plus vendors, developed 30 staff roles, and determined positions for over 200 volunteers
- Obtained necessary licenses, permits, equipment rentals, managed delivery schedules, and budget.
Event Manager
TREEPEOPLE
03.2005 - 01.2011
- Oversaw all event logistics at TreePeople's Center for Community Forestry, including major festivals, conferences, live performances, annual gala, and more, all within a strategic budget
- S programs
- Co-founded the "Green Team" permanent sustainability model for the organization, designed to meet environmental best practices at all events.
Volunteer Manager
TREEPEOPLE
- Recruited, trained, and retained 10,000 volunteers and interns annually
- Produced volunteer recognition events and awards programs
- Oversaw development and design of communication tools including newsletters, brochures, ads, and displays
- Developed community engagement strategies and led educational workshops.
Team Member - Generation Earth
TREEPEOPLE
- Implemented service-learning projects and recycling programs in L.A
- School district
- Led educational workshops and organized field trips for students across the city.
Education
AA Computer Business Administration -
HEALD SCHOOL OF BUSINESS
01.2003
Skills
- Hiring and Onboarding
- Team Management
- Staff Development
- Organizational Development
- Project Coordination
- Relationship Building
- Operations Management
- Logistics Management
- Business Management
- Budget Development
- Purchasing and planning
- P&L Management
- Payroll Administration and Timekeeping
- Inventory Tracking and Management
Timeline
General Manager - Apple
WOLFGANG PUCK CATERING
06.2021 - 09.2023
Catering and Events Director- Seattle Art Museum
BON APPETIT MANAGEMENT COMPANY
12.2017 - 06.2021
Owner, Chef, Manager - A Personal Chef Food Service
THE SEASONAL DISH
03.2011 - 12.2017
Event Manager
TREEPEOPLE
03.2005 - 01.2011
Catering & Events Director - Museum of Pop Culture
WOLFGANG PUCK CATERING
Operations Manager - Seattle Art Museum
BON APPETIT MANAGEMENT COMPANY
Harvest Fair Event Manager (contract)
SEATTLE TILTH
Volunteer Manager
TREEPEOPLE
Team Member - Generation Earth
TREEPEOPLE
AA Computer Business Administration -
HEALD SCHOOL OF BUSINESS