Lisa Soto
Tucson,AZ
Summary
Skilled in cash management and conflict resolution, I elevated customer satisfaction at Casino Del Sol by streamlining chip processes and fostering a positive gaming environment. Recognized for exceptional service and leadership, I adeptly balanced the demands of dealing and supervisory roles, contributing to the casino's reputation for excellence.
Overview
13
13
years of professional experience
Work History
Blackjack Dealer
Desert Diamond Casino
07.2024 - Current
- Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
- Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
- Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
- Handled Number cash out and buy in transactions each night.
- Managed player disputes and resolved issues in a timely manner, fostering a positive gaming atmosphere.
- Maintained smooth gameplay by effectively communicating with other dealers, floor supervisors, and pit managers.
- Supported dealer team members by sharing knowledge of game strategies and best practices for optimal performance.
- Increased customer satisfaction ratings through attentive service that catered to individual preferences regarding gameplay style or betting habits.
- Promoted VIP cards and packages to returning customers and new ones.
- Enforced game rules to maintain fair paly and avoid disputes.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Answered players questions and resolved disputes to provide excellent customer service.
Dual Rate Dealer/supervisor
Casino Del Sol
12.2011 - 06.2024
- Maintained game transactions accurately and thoroughly according to company policies and procedures.
- Maintained gaming integrity by adhering to established rules and procedures.
- Promoted responsible gaming practices by monitoring player behavior and addressing concerns.
- Adhered to policies and delivered friendly, clean, fast, and safe guest services to positively impact guest experience.
- Developed strong knowledge of multiple games to accommodate diverse player preferences and enhance overall experience.
- Increased player engagement with friendly and professional interactions during games.
- Streamlined chip inventory processes, contributing to efficient management of casino resources.
- Contributed to a positive workplace environment through effective communication with colleagues and supervisors.
- Assisted supervisors in managing gaming operations, ensuring smooth gameplay for all players.
- Collaborated with security personnel to address potential issues or discrepancies promptly and professionally.
- Ensured accurate payouts by verifying winning hands according to game rules and regulations.
- Acted as salesperson, sold skill games to guests and verbally and non-verbally enticed gameplay.
- Attended required games, dealing and other training to keep skills fresh and increase customer satisfaction.
- Supported casino revenue goals with consistent delivery of high-quality dealing services.
- Received praise from management for outstanding performance in both dealer and supervisor roles.
- Monitored table limits, ensuring compliance with casino policies for optimal financial performance.
- Provided excellent customer service, addressing player inquiries or concerns with professionalism and empathy.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Answered players questions and resolved disputes to provide excellent customer service.
- Learned and followed company procedures to maintain consistency and standards.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Trained new dealers in rules and operation of different games.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Education
Ged -
Adult Studies
Tucson, AZ2010
Skills
- Patience and Tolerance
- Cash Handling
- Card Shuffling Techniques
- Basic Computer Literacy
- Conflict resolution techniques
- Cash handling experience
- Money collection
- Excellent customer service
- Strong mathematical skills
- Payoff control
- Quick Thinking
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Money Handling
- Cash Management
- Professionalism
Timeline
Blackjack Dealer
Desert Diamond Casino
07.2024 - Current
Dual Rate Dealer/supervisor
Casino Del Sol
12.2011 - 06.2024
Ged -
Adult Studies
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