Lisa Soulek
Summary
Dependable Patient Financial Advocate serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
15
15
years of professional experience
Work History
Patient Advocate
St. Luke's Cancer Institute
Nampa, ID
07.2014 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Worked effectively with staff from all departments to coordinate resolutions.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
- Reviewed patient claims, bills and medicolegal documents for accuracy.
- Collected and reviewed patient information to assess eligibility for special programs.
- Maintained documentation on patient activities, coverage issues and hospital actions.
- Helped patients file appeals to insurance denials and worked with insurance companies to resolve disputes.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Kept current with literature and felid advancements to advocate to and for patients.
- Managed large caseload of patients for free drug/assistance in the Cancer Institute.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Medical Administrative Assistant
Treasure Valley Hospital
Meridian, Idaho
10.2013 - 06.2014
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Maintained current and accurate medical records for patients.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Called patients to confirm scheduled appointments day in advance.
- Provided educational documents and pamphlets to patients.
- Completed billing and coding duties to handle submitted claims.
- Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
- Advocated for patients through conversations with insurance representatives.
Radiology Scheduler
Idaho Urologic Institute
Meridian, ID
11.2006 - 10.2013
- Collected, organized and entered patient data into medical systems.
- Retrieved medical data for physicians and patients.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Secured confidential patient information from unauthorized access.
- Used Pulse to code and categorize health information for analysis and insurance reimbursement purposes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Valley High School
Sacramento, CASkills
- Patient Needs Assessment and Referral
- Administrative and Office Support
- Microsoft Office
- Communicating to Patients and Families
- Calm and Effective Under Pressure
- Patient Confidentiality and Data Security
- Verbal and Written Communication
- Building Rapport and Credibility
- Organized and Efficient
Timeline
Patient Advocate
St. Luke's Cancer Institute
07.2014 - Current
Medical Administrative Assistant
Treasure Valley Hospital
10.2013 - 06.2014
Radiology Scheduler
Idaho Urologic Institute
11.2006 - 10.2013
High School Diploma -
Valley High School
Similar Profiles
Mindi GibbensMindi Gibbens
Cardiothoracic Surgery RN Educator/Coordinator at St. Alphonsus Regional Medical CenterCardiothoracic Surgery RN Educator/Coordinator at St. Alphonsus Regional Medical Center
Karrie GardnerKarrie Gardner
RN, Radiation Oncology at St. Luke's Magic Valley Cancer InstituteRN, Radiation Oncology at St. Luke's Magic Valley Cancer Institute
Savannah HightowerSavannah Hightower
Oncology Nurse Practitioner at St Luke's Hospital Cancer & Infusion CenterOncology Nurse Practitioner at St Luke's Hospital Cancer & Infusion Center