To be in a leadership position showcasing my knowledge and skills, while giving others the opportunity to flourish in Amazon, and supporting my own team as well as maintaining high standards for productivity and safety. Skilled
Overview
22
22
years of professional experience
Work History
Reverse Logistics/Customer Returns Associate
Amazon SDL2
09.2021 - Current
Top processor within month of hire.
Longest tenure as ambassador as of Sept. 2023.
Trained 150 Associates to become processors and indirect roles.
1 or 3 out of 15 applicants chosen to launch new warehouse SDM4 California.
Hand selected to be one of SDL2's few problem solvers based on my high quality metrics and ability to help others.
Trained 22 out of 40 Problem Solvers.
Was only person chosen to be trained Trailer Dock Release for over 6 months on my shift.
Have been given permissions for highly confidential Customer Service Central. Tool used to verify customer accounts.
Have been asked to work as Process Guide when needed to fill in for and absent Process Assistant.
Certified Nurse Assistant
Self Employed Services
09.2001 - 04.2021
Responsible for elderly - worked directly with patients and nurses helping with physical and complex tasks for patient care.
Supported needs of 5+ residents under long-term care
Education
High School Diploma -
Bristol Central High School
Bristol, Connecticut
06.1987
Skills
Ability to train and develop others
Always seeking feedback to grow and improve
Proactive rather than reactive with occurring issues
Senior Program Manager at Amazon Entertainment (Prime Video, Amazon Studios, Amazon Music, Twitch, Audible)Senior Program Manager at Amazon Entertainment (Prime Video, Amazon Studios, Amazon Music, Twitch, Audible)