Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Speegle

Cuyahoga Falls,OH

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Experience Scheduler / Admin Assistant

Silco Fire & Security
11.2024 - Current
  • I am considered front line phones I answer all the calls that come in to the office , I schedule appointments for the FE techs, send out correspondence to customers for request on reports, cancelation of account ect. I also do some AR / AP work for the office at my location as well as office duties.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.

Administrative Assistant

FirstEnergy
09.2020 - 06.2023
  • I assisted in the mail room, metering mail, processing UPS request, sorted mail, delivered mail in the building to designated floors, maintained files, answered the phones, took memos and keep records. Safety meetings was attended twice a month.

Customer Service Associate

FirstEnergy
11.2013 - 09.2020
  • Hired as contractor in November of 2013, began training as an Emergency and Credit representative, taking inbound collection and payment arrangement inquires. With increased performance, was offered a full-time position as a FirstEnergy employee and hired in August of 2014. To date, I have completed Move In/Move Out training as well as Tier 2 Billing and T3 New Service and General Service uptraining. Daily interactions include customer support for residential and commercial billing and meter reading inquiries, collection and credit concerns, move in and move out orders, new construction requests, outage, claim orders, entering meter readings for commercial and residential accounts, I transferred to the CBO/Med Cert department processing pledges for agencies and med certs for doctors. Safety meetings are attended monthly, with daily safety engagement and participate frequently with both internal and external departments.

Education

WORD PROCESSING AND MICRO COMPUTERS -

The Hickox School
Boston, MA
08.1993

G E D - undefined

Roxbury Community College
Roxbury, MA
06.1993

Skills

  • Proficient typing skills
  • Microsoft Powerpoint
  • Communication skills
  • Computer skills
  • Scheduler (1 year)
  • Time management
  • Microsoft Word
  • Data entry
  • Administrative Experience
  • Microsoft Excel
  • Microsoft Outlook
  • Organizational skills
  • Customer service

Certification

  • Property & Casualty License (OHIO)
  • April 2024 to March 2026

Timeline

Customer Experience Scheduler / Admin Assistant

Silco Fire & Security
11.2024 - Current

Administrative Assistant

FirstEnergy
09.2020 - 06.2023

Customer Service Associate

FirstEnergy
11.2013 - 09.2020

G E D - undefined

Roxbury Community College

WORD PROCESSING AND MICRO COMPUTERS -

The Hickox School

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