Lisa Spencer
Coeymans Hollow,NY
Summary
Recently attending Medical Coding and Billing School at Southern California Health Institute. Strong Administrative Support Specialist background.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Affairs Clerk
Madigan Army Medical Center
Tacoma, Washington
03.2007 - 02.2013
- Collected, organized and entered patient data into medical systems.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Secured confidential patient information from unauthorized access.
- Managed filing, inventory, mailing, and database systems.
- Computed, recorded, and proofread data and other information, such as records and reports.
- Provide assistance to Casualty Affairs officers, completing death packets to include patient demographics, death certificates, and authorized release of all Madigan's deceased patients.
- Arranged inpatient and Ambulatory Record Enhanced(ARE) records in proper order to meet the requirements of governing Army regulations.
- Reviewed records of discharged patients for required forms and completeness of data required.
- Responsible for issuing temporary birth certificates to parents with newborns and entered both mom and newborns data into Washington State birth database.
- Utilized Composite Health Care System(CHCS) and Clinical Information System(CIS), and Essentris.
- Operated office machines, photocopiers, scanners, facsimile,.
Clerical Representative
Social Security Adminstration
Puyallup, WA
04.2006 - 01.2007
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email or in-person to provide information.
- Developed correspondence letters, memos and emails.
- Delivered clerical support by handling range of routine and special requirements.
Customer Service Representative
U. S. Navy
New Orleans, LA
10.1989 - 07.1993
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Created identification cards for military members and their families.
- Input information in personnel records.
- Order correspondent courses for military members.
- Processed all AWOL and deserters submitted information back to Washington, DC.
Education
No Degree - Credentialed Alcohol And Substance Abuse Counselor
Lehman College of The City University of New York
The Bronx, NYHigh School Diploma -
Maria Regina Diocesan High School
Uniondale, NY06.1984
Skills
Excellent Active Listening
Type 30-35 WPM
Proficient in Microsoft Word, Excel, and Outlook
Service Orientation
Medical Terminology, Abbreviations, and Usage
Excellent Critical Thinking
Problem Sensitivity
Getting Information
Processing Information
Certification
CASAC T Certification
Affiliations
Jericho Project Tenant Resident Council
Jericho Tenant Committee
Joint Veterans Task Force Committee
Timeline
Patient Affairs Clerk
Madigan Army Medical Center
03.2007 - 02.2013
Clerical Representative
Social Security Adminstration
04.2006 - 01.2007
Customer Service Representative
U. S. Navy
10.1989 - 07.1993
No Degree - Credentialed Alcohol And Substance Abuse Counselor
Lehman College of The City University of New York
High School Diploma -
Maria Regina Diocesan High School
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