Lisa Sperling
Nevada City,CA
Summary
Dynamic Office Manager with a proven track record at Grass Valley Self Storage, excelling in customer service and office administration. Mastered organizational skills, leading to enhanced operational efficiency and customer satisfaction. Demonstrated expertise in billing and customer relations, significantly improving client retention and operational smoothness.
Overview
24
24
years of professional experience
Work History
Office Manager
Grass Valley Self Storage
12.2018 - 09.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts
- payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Rented out storage units
Store Manager
Mailboxes Plus
05.2000 - 12.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Renting out Mailboxes
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Customer Relations
- Billing
- Scheduling and calendar management
- Mail handling
- Facility Management
Timeline
Office Manager
Grass Valley Self Storage
12.2018 - 09.2024
Store Manager
Mailboxes Plus
05.2000 - 12.2018
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