Lisa Springer
Mansfield,Ohio
Summary
Dynamic Commercial Painter with expertise in surface preparation and paint mixing, honed at Local Union 1275. Proven ability to enhance project quality through meticulous visual inspections and adherence to health and safety regulations. Recognized for exceptional problem-solving skills and commitment to delivering outstanding results in high-pressure environments.
Overview
30
30
years of professional experience
Work History
Commercial Painter
Local Union 1275
05.2018 - Current
- Simulated special looks such as wood grain, marble, and brick through use of paint techniques and special tools.
- Applied paint with brushes, rollers, and sponges.
- Verified production workflow, quality parts and delivery met required timeframes.
- Identified issues with paint viscosity and flow before projects were negatively affected.
- Observed safety protocols set by company to avoid hazardous conditions.
- Smoothed surfaces through sanding, brushing, and scraping.
- Used paint remover, scrapers and brushes to remove old paint.
- Filled cracks, joints, and nail holes with putty plaster.
- Checked parts to verify attachment of correct identification.
- Prepared parts for coating and followed all procedures regarding powder coating application.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Worked holidays and weekends depending on shifting needs of project.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Calculated amount of paint and other materials needed for each job accurately.
- Evaluated completed work for quality and adherence to standards and client requirements.
- Kept accurate records of paint supplies and other materials.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
Environmental Services Housekeeper
Ohio Health Systems
03.2015 - 01.2022
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Documented and reported necessary facility and building repairs observed.
Customer Service Representative
Tim Hortons
09.1995 - 03.2015
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Delivered prompt service to prioritize customer needs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased efficiency and team productivity by promoting operational best practices.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Created and maintained detailed database to develop promotional sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Implemented and developed customer service training processes.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved accounting, service and delivery concerns.
Education
Bachelor of Science - Nursing
North Central State College
Mansfield, OH05-2030
Skills
- Equipment maintenance
- Surface preparation techniques
- Paint mixing expertise
- Surface preparation skills
- Industrial painting
- Health and safety regulations
- Dipping and masking techniques
- Safety and compliance
- Visual inspections
- Power washing
- Spray painting
- Stain application
- Wet paint spraying
Timeline
Commercial Painter
Local Union 1275
05.2018 - Current
Environmental Services Housekeeper
Ohio Health Systems
03.2015 - 01.2022
Customer Service Representative
Tim Hortons
09.1995 - 03.2015
Bachelor of Science - Nursing
North Central State College