Lisa Sproat
IN
Summary
Proven leader in EDI and customer service at Cooper Standard, adept in system troubleshooting and fostering team collaboration. Enhanced business operations by automating processes and implementing security protocols, achieving significant improvements in productivity and customer satisfaction. Skilled in business process analysis and trading partner coordination, consistently exceeding performance metrics.
Overview
43
43
years of professional experience
Work History
Lead/Senior EDI Analyst
Cooper Standard
07.2007 - Current
- Coordinated successful migrations to new platforms or software versions, minimizing potential disruptions to business operations.
- Evaluated current practices regularly to identify opportunities for improvement in coordination with IT teams or vendors.
- Collaborated with cross-functional teams to ensure seamless integration of new EDI systems and partners.
- Reduced processing time, implementing automated solutions for manual tasks.
- Supported team members with technical guidance and training on EDI tools, increasing overall departmental knowledge and capabilities.
- Served as the primary point of contact for external partners during initial setup phases of new EDI relationships or changes in existing agreements.
- Streamlined EDI processes for increased productivity with detailed documentation and standard operating procedures.
- Enhanced customer satisfaction by resolving EDI transaction errors in a timely manner.
- Managed multiple projects simultaneously, prioritizing deadlines and effectively allocating resources as needed.
Sales Support Supervisor
Cooper Standard
07.1993 - 07.2007
- Served as a liaison between the sales team and other departments, facilitating smooth communication and collaboration on cross-functional projects.
- Enhanced sales team performance by providing timely and efficient support in handling customer inquiries.
- Developed and maintained strong relationships with key clients to ensure long-term revenue growth.
- Managed a team of sales support professionals, consistently meeting or exceeding departmental performance metrics.
- Conducted regular performance reviews for sales support staff, identifying areas for improvement and implementing appropriate action plans.
- Streamlined the order management process for faster turnaround times, resulting in increased customer satisfaction.
EDI and Customer Service Associate
Cooper Standard
07.1981 - 07.1993
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Education
No Degree - Business
Ivy Tech Community College
Fort Wayne, INHigh School Diploma -
Garrett High School
Garrett, IN05.1978
Skills
- System Troubleshooting
- Network Connectivity
- Business Process Analysis
- Security Protocols
- Data Validation Techniques
- Process Automation
- EDI System Maintenance
- Trading Partner Coordination
- EDI Standards Proficiency
- EDI Data Conversion
- EDI implementation
- EDI Testing Procedures
- Transaction Set Knowledge
- Troubleshooting skills
- Customer Support
- Shipping Documentation
- Data Validation
- System Analysis
Accomplishments
- Supervised team of 6 staff members.
- 43 years experience in EDI data flow with the fixed format from automotive customers to the X.12 and EDIFACT formats.
Timeline
Lead/Senior EDI Analyst
Cooper Standard
07.2007 - Current
Sales Support Supervisor
Cooper Standard
07.1993 - 07.2007
EDI and Customer Service Associate
Cooper Standard
07.1981 - 07.1993
No Degree - Business
Ivy Tech Community College
High School Diploma -
Garrett High School
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