I love to read, attend concerts, go for long walks and bike rides
Spending time with my husband our kids and grandson at our campground
Lisa Stacy
CustomerService_Accounts Receivable
Oak Lawn,IL
Summary
Results-driven professional skilled in resolving complex customer inquiries and enhancing service quality. Committed to building strong client relationships and leveraging feedback for strategic improvements.
Overview
37
37
years of professional experience
Work History
Customer Service Manager
Plochman, In
10.1988 - Current
- Led customer service team in resolving complex inquiries and complaints efficiently.
- Developed training programs to enhance staff performance and service delivery.
- Implemented process improvements that increased customer satisfaction scores significantly.
- Analyzed customer feedback to identify trends and inform strategic decision-making.
- Collaborated with cross-functional teams to streamline operations and enhance service quality.
- Established strong relationships with key clients, ensuring tailored support and retention efforts.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Kept accurate records to document customer service actions and discussions.
- Created and reviewed invoices to confirm accuracy.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Collaborated with IT department to streamline customer data management.
- Was a key player in setting up our ROSS ERP system from bottom up.
- Well versed in EDI. I solely set up all customers from our former stand-alone EDI system and converted it to a web-based system that worked hand-in-hand with our ERP system, saving manual entry of orders and invoices, which alleviates errors.
- Set up and maintained customers in our system working with our finance team gathering financial data to establish credit.
- Set up and streamlined our Accounts Receivable/collections process.
- Set up pricing in our system as well as promotion assigned to items and / or customer specific.
Education
Certificate - Secretarial
Southwest School of Business
Chicago, IL06-1987
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Accomplishments
Versed in Target, Wal-mart and other customer websites for updating company information and documents. Updating pricing, uploading supporting documentation for collections / repay deductions.
Versed in working with our carriers obtaining proof of deliveries, tracking shipments.
Strong knowledge of EDI and setting up requirements in ERP system.
Strong Customer Service, order processing, tracking orders, verifying inventory and working with our production planning team to insure inventory will be ready to meet customer requirements. Working with our sales team preparing forecasts.
Processing customer payments received via check or EFT and applying on the system to the correct account. I developed an Access database to submit a form for sending out collection letters and then can be downloaded to an excel file to submit to sales and brokers for collection processing.
Interests
Timeline
Customer Service Manager
Plochman, In
10.1988 - Current
Certificate - Secretarial
Southwest School of Business