Detail-oriented and diligent business management and human resources professional with solid record managing finances and scheduling for Fortune 500 organizations. Proficient at improving team performance through innovative management techniques and providing resources to succeed.
Overview
17
17
years of professional experience
Work History
Business Operations Manager
Guerrero Trucking company
Denver, CO
08.2023 - Current
Prepared team schedules with focus on maintaining optimal employee coverage for business needs
Organized regular inventory counts to keep records accurate and identify supply needs or loss points
Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste
Offered friendly and knowledgeable customer service to team members and employees
Organized and conducted orientation sessions, job skills training and employee development initiatives
Maintained and updated employee records to reflect changes in employment, compensation and withholdings
Interviewed applicants and administered pre-employment evaluations
Entered information onto digital systems to maintain data quality and accuracy
Supported workflow of daily administrative tasks to achieve targets and deadlines.
Operations Optimizer/ Scheduler
Phillips 66
Denver, CO
11.2019 - 08.2023
Increased profits by streamlining receivables management, regularly reviewing processes to identify deficiencies
Optimized staffing levels based on forecasted workloads, incorporating knowledge of business growth and upcoming projects
Maintained team compliance, verifying work accuracy and quality against Industry standards
Managed smooth workflows, scheduling and assigning tasks based on demand requirements and specific employee knowledge
Assisted with month-end closings through timely account reconciliations
Identified and resolved inventory issues to enable continuous operations
Monitored output versus production plan to Identify gaps and drive solutions
Addressed and resolved production issues to minimize delays in production
Liaised between departments to communicate customer needs and production abilities.
Senior Executive Assistant
DCP Midstream
Denver, CO
04.2019 - 11.2019
Mailed letters, sent emails and memos regarding important announcements and events
Developed presentations, reports and minutes of meetings for department
Coordinated scheduling for internal and external meetings, travel plans, conference calls and day-to-day executive obligations
Handled routine responses to telephone and email inquiries on behalf of executives
Organized events, seminars and lectures for department
Conserved executive's time by acting as gatekeeper and reviewing information in advance
Arranged transportation and accommodations, facilitating executive travel
Used discretion, confidentiality and good judgment to protect c-level matters
Performed tactical and strategic administrative support tasks for upper executive-level employees
Served as lead to facilitate office administration functions
Answered telephone calls, email requests and written correspondence to achieve internal and external communication objectives
Organized complex calendars and schedules, resolving scheduling issues
Collaborated with other members of admin team to provide seamless support for company.
Executive Assistant/Plant Administrator
Tri-State Generation And Transmission, Inc.
Westminster, CO
04.2012 - 09.2018
Supported company financial health by maintaining accounts receivable levels within accepted parameters
Prepared and managed plant budgets
Controlled inventory based on expected production demand
Covered executive telephone lines, documenting messages, handling emergencies and using sound judgment on email communications
Assisted with efficient expense reporting, compiling key data, producing graphs and preparing presentations
Oversaw schedules by engaging individuals through text, call and email
Established and maintained effective vendor relationships
Increased efficiency by evaluating team performance and clearly identifying roles and standards.
Assessed training needs based on performance evaluations or feedback from managers.
Compiled reports related to hiring, termination, promotions, absences, turnover rates.
Managed recruitment processes, including job postings and interviews.
Developed training programs for new hires and existing employees.
Marketing Coordinator
Hilton Grand Vacations Asia/Pacific Executive
Honolulu, HI
01.2007 - 01.2011
Coordinated and planned marketing campaigns
Worked with sales and executive teams to roll out new gift incentives
Designed, developed, and rolled out new campaigns
Tracked and analyzed the effectiveness of current campaigns
Coordinated events for employees, current owners, and future owners
Answered general marketing department inquiries by email, phone, and mail
Tracked and reported on marketing campaign responses
Organized logistics for marketing and proposal strategy meetings
Created engaging brochures and flyers to use for promotional materials and distribution
Planned and executed internal and external marketing events
Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions
Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
Education
MBA - Business Administration
University of Phoenix
11.2026
Bachelor of Arts - Business Management
University of Phoenix
12.2023
Associate of Arts - Business Administration and Management
University of Phoenix
Tempe, AZ
01.2010
Skills
Schedule Development
HR Generalist
Customer Service
Financial Controls and Processes
System Management
Confidentiality
Budget Planning
Deadline Management
Production Coordination
Demand Forecasting
Effective Communication
Teamwork and Collaboration
Materials Coordination
Project Management
New Hire Onboarding
Talent Acquisition
References
References available upon request.
Timeline
Business Operations Manager
Guerrero Trucking company
08.2023 - Current
Operations Optimizer/ Scheduler
Phillips 66
11.2019 - 08.2023
Senior Executive Assistant
DCP Midstream
04.2019 - 11.2019
Executive Assistant/Plant Administrator
Tri-State Generation And Transmission, Inc.
04.2012 - 09.2018
Marketing Coordinator
Hilton Grand Vacations Asia/Pacific Executive
01.2007 - 01.2011
MBA - Business Administration
University of Phoenix
Bachelor of Arts - Business Management
University of Phoenix
Associate of Arts - Business Administration and Management
University of Phoenix
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