Lisa Stanford
Electric City,WA
Summary
Go-getter Representative works closely with business development professionals to meet objectives and achieve revenue goals. Engages consumers and business leads to educate in products and services offered. Generates new business opportunities using proven processes to prospect business leads and close new accounts. Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Supply Sales Representative
Pitney Bowes
Spokane, WA
10.2016 - 05.2017
- Determined consumer needs to provide products and services appealing to larger market.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Established positive relationships with customers through effective communication techniques.
- Implemented strategies to take advantage of new opportunities.
- Provided customer service by answering product and service related questions.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Processed customer orders and collected payment information.
- Conducted outreach calls, promoting brand and encouraging purchases.
- Established relationships with existing customers to promote new product or service opportunities.
- Answered questions and resolved concerns for customer support.
- Built relationships, earning client trust through listening to drive sales.
Sales Representative
Sears Marketing Center
Spokane Valley, WA
10.2008 - 10.2016
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Surpassed sales goals through implementation of successful marketing strategies.
- Determined accurate prices for service agreement customer services, consistently searching for deals and best prices.
- Prevented key account losses by researching discrepancies and correcting problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Offered resolutions to de-escalate calls and solve customer issues.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Maintained strong call control and quickly worked through scripts to address problems.
Education
High School Diploma -
Lake Roosevelt High School
Coulee Dam06-2004
Associate of Arts - Business Administration And Management
Spokane Community College
SpokaneSkills
- Customer Support
- Sales Reporting
- Retention Strategies
- Sales Expertise
- Customer Relations
- Product Upselling
- Sales Closing
- Interpersonal Skills
- Communicating With Clients
- Problem-Solving Skills
- Verbal and Written Communication
- Resolving Issues
- Answering Questions
References
References available upon request.
Timeline
Supply Sales Representative
Pitney Bowes
10.2016 - 05.2017
Sales Representative
Sears Marketing Center
10.2008 - 10.2016
High School Diploma -
Lake Roosevelt High School
Associate of Arts - Business Administration And Management
Spokane Community College