Lisa Stang

Veterans Health Administration (VHA), Integrated Healthcare Transformation

• Researches, submits, prepares and develops conference opportunities and materials related to VHA's journey to becoming a High Reliability Organization (HRO).
• Coordinates logistics by collaborating across the HRO Support Team and multiple key stakeholders to develop presentation materials, talking points, and submissions tailored for external conferences and internal VA audiences identified as a strategic priority by the client.
• Provides strategic planning support for conferences by thoroughly tracking and cross-referencing previous submissions and actively removing conflicts from any competing conference submissions and topics.
• Socializes and ensures the correct usage of the Meetings this Month SharePoint site tracking process, revising the SOP accordingly.
• Ensures materials are timely and accurate while maintaining transparency across the HRO Support team.
• Develops a detailed schedule for each request capturing the drafting, review, and submission phases, ensuring deadlines are met on time.
• Coordinates revision of the existing Presentation Request System to meet revised guidance, closely collaborating with the Knowledge Management and Infrastructure clients to retool Meetings this Month use accordingly, enabling project-wide tracking of presentations to create an accessible repository, support consistent messaging VHA-wide, and position the Government team to proactively prioritize resources in line with previous speaking and conference engagements.
• Collaborates with cross-functional teams to drive successful completion of complex projects within deadlines.
• Identify potential risks to develop mitigation plans and minimize impact on project timelines.

Veterans Health Administration, Office of Nursing Services

• Provided project management for cross-functional workstreams to ensure effective and timely delivery of tasks.
• Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
• Facilitated client-facing meetings, drove action items and maintained SharePoint, directory, and strategic plan.
• Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
• Delivered subject matter expertise, best practices, tools and resources to help the Office of Nursing Services implement a formal program that allows nurses to achieve their professional aspirations and ensures VA employees continue to provide unparalleled service to Veterans.
• Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
• Reviewed strategic plan with workstreams at each meeting to ensure appropriate and achievable actions, milestones and dates.
• Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
• Supported workstreams in the development of relevant status updates and slides associated with various leadership presentations.
• Trained and supported new team members, maintaining culture of collaboration.
• Provided guidance on relevant content, overall flow and technical writing needs.
• Assisted workstreams and the broader Nursing Workforce Strategic Plan (NWSP) in socialization of deliverables through coordination of speakers and presentations to ONS leadership and the nursing workforce.
• Oversaw development of relevant workstream products and contract deliverables for the NWSP.
• Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.

Veterans Health Administration, Electronic Health Record Modernization (EHRM)

• Spearheaded change management strategies for system migration projects within Oracle's Federal Change Management Healthcare division, specifically focused on the Rehab service line.
• Thoroughly assessed current state processes, departmental workflows, and anticipated future state change impacts, ensuring comprehensive change readiness
• Gathered insightful data through stakeholder interviews and observations to deeply understand the organization's culture, identify success factors, assess risk factors, and identify adoption barriers.
• Conducted in-depth analysis and documentation of the project's human capital, technological, and process impacts.
• Developed robust strategies to facilitate widespread adoption of project or initiative-driven changes.
• Employed diverse change management tactics and forums to drive adoption activities effectively.
• Evaluated training requirements, devised comprehensive communication plans, established success metrics, and captured valuable lessons learned from project inception to launch.
• Provided leadership coaching sessions to key stakeholders, empowering them to lead and embrace change effectively.
• Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.

• Achieved a remarkable YTD patient satisfaction score increase of 8.4 points within the first 8 months in the role, surpassing the previous year's performance.
• Orchestrated successful coordination of local, state, federal, and accreditation surveys, notably leading the Joint Commission disease-specific certification (stroke) survey with zero major findings.
• Conducted thorough assessments to ensure compliance with federal, state, and industry regulatory and accreditation standards.
• Timely submission of corrective action plans and assessments to regulatory and accrediting bodies, diligently overseeing action plans through ongoing monitoring and education.
• Facilitated committees and teams focused on performance improvement initiatives.
• Held the position of Chair for the Fall Prevention Committee and Clinical Collaboration Committee, actively participating in the Stroke Committee, Diversity & Inclusion Committee, and Activities Committee.
• Collaborated effectively with other departments, fostering seamless coordination of care and swift resolution of customer concerns or complaints.
• Assumed responsibility for overseeing the complaint process, including investigation, follow-up on verbal and written complaints, development of corrective action plans, and maintenance of a comprehensive complaint log.
• Ensured accurate and meticulous maintenance of records and documentation for quarterly Quality Council, Medical Executive Committee, and Governing Body meetings, including minutes, supporting data, and all related documents.
• Prepared and submitted timely, comprehensive reports pertaining to risk management and quality information to the appropriate hospital, regional, corporate, and external agencies.
• Coordinated the development and reporting of all Root Cause Analysis (RCA) and sentinel event reports to necessary local, state, federal, and accreditation agencies.
• Spearheaded Six Sigma initiatives across multiple departments, measurably improving process efficiencies throughout the organization.
• Established clear performance metrics, monitoring progress to ensure continuous improvement in product quality and patient satisfaction.

• Provided compassionate support to patient's families during difficult moments by offering clear communication channels regarding their loved ones care.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality and trustworthiness.
• Enhanced communication between departments by facilitating regular meetings and promoting collaboration among team members.
• Collaborated with other departments on a patient satisfaction project to identify areas of improvement resulting in a comprehensive report presented to senior management.
• Participated in audits of medical records for accuracy, completeness, and compliance with regulatory requirements, contributing to a well-organized documentation system.
• Evaluated patient satisfaction surveys and provided recommendations for addressing concerns, leading to enhanced patient experiences at the healthcare facility.

• Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
• Improved patient mobility by implementing personalized therapeutic exercise programs and manual therapy techniques.
• Contributed to interdisciplinary team meetings for better coordination of care among healthcare professionals involved in the patients'' recovery process.
• Developed effective communication skills while working with diverse populations of patients presenting various conditions such as neurological disorders or orthopedic issues.
• Adapted exercises to suit varied ages and abilities for personalized patient care.
• Ensured accurate documentation of all patient interventions, progress notes, and billing information in electronic medical records.
• Developed strong patient rapport and trust through empathetic listening and consistent encouragement during the rehabilitation process.
• Communicated with physicians to provide updates on patient care.