Lisa Stanley
Ogden,UT
Summary
As a seasoned professional, and an owner/operator at StanleyWinked, LLC, I excel in customer service and time management, enhancing client relations and operational efficiency. I have demonstrated success in problem-solving and team collaboration, I've significantly contributed to business growth and customer satisfaction. My expertise in cash handling and administrative skills ensures streamlined operations and financial accuracy.
Overview
22
22
years of professional experience
Work History
Owner
StanleyWinked, LLC
01.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Generated revenues yearly and effectively capitalized on industry growth.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Interacted well with customers to build connections and nurture relationships.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
Front Desk Receptionist
Best Western
05.2024 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Confirmed appointments, communicated with clients, and updated client records.
- Completed all tasks in compliance with company policies and procedures.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected cash and electronic payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Manager/Server Trainer
Village Inn Restaurants
01.2003 - 01.2018
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Handled team member cash outs, reported discrepancies and maintained precise financial records.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Conducted regular audits of cash registers, ensuring accurate accounting of all transactions.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
GED -
Weber State University
Ogden, UT02-2002
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Office Organization
- Oral and writing communication
- File Organization
- Scheduling
- Sensitive information handling
- Work Prioritization
- Guest Relations
- Basic accounting
- Supply Management
- Correspondence typing
- Payment Processing
- Billing and Invoicing
Timeline
Front Desk Receptionist
Best Western
05.2024 - Current
Owner
StanleyWinked, LLC
01.2016 - Current
Manager/Server Trainer
Village Inn Restaurants
01.2003 - 01.2018
GED -
Weber State University
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