Summary
Overview
Work History
Education
Skills
Certification
Roles And Responsibilities
Personal Information
Timeline
Generic

Lisa Stariha

Kenosha,WI

Summary

Certified Occupational Therapy Assistant (COTA) dedicated to delivering accurate, compassionate, and client-centered treatment approaches. Committed to providing the highest quality care through occupational therapy. Motivated by an unwavering love for all people, I strive to go above and beyond for each client. Guided by a personal mission to make a positive impact on the lives I serve, I deliver exceptional care with a focus on making a difference.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Management Training Associate

SUBWAY®Restaurants
03.2024 - 08.2024
  • Promoted a collaborative working environment, encouraging trainees to share ideas and work together to solve problems.
  • Imparted knowledge of company culture and values, instilling a sense of pride among management trainees as they transitioned into their new roles.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Customer Service Representative

Family Dollar
02.2024 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Opening Shift Manager

McDonald's
10.2023 - 01.2024
  • Opened doors on time, greeted patrons and offered assistance with locating needed items.
  • Stocked, monitored, and maintained inventory of diverse products.

COTA

Energize/CHS Therapy/Select Rehabilitation
09.2022 - 12.2022

COTA

Greenfield Rehabilitation Agency
12.2021 - 09.2022
  • Assisted OTs with implementing Number individual treatment plans to help patients function independently.
  • Prepared and maintained treatment areas after daily use by cleaning and setting up equipment.
  • Monitored patients' performance in therapy activities by providing instruction and encouragement.

1st Assistant Store Manager

McDonald's
08.2018 - 12.2020

COTA

Manorcare
10.2015 - 07.2018
  • As a COTA, it is my responsibility to provide accurate, compassionate, skilled, and client centered treatment approaches, to therapy
  • My goal is to deliver the highest quality care possible, through occupational therapy, to every individual that I treat
  • My love for all people, drives my motivation to give 110% to each client
  • This is my personal mission statement
  • Facilitated functional interventions that restored and enhanced performance in individuals with variety of functional impairments
  • Collaborate with interdisciplinary team, when needed and appropriate, to best serve every patient in the most beneficial way
  • Fitted patients' needs and capabilities to modify/adapt interventions for optimal gains according to their goals
  • Monitored patients' performance in therapy activities, provided encouragement
  • Communicated and collaborated with other healthcare professionals involved with care of patient
  • Attended care plan meetings to review patient progress and update care plans
  • Assembled, clean and maintained equipment and materials for patient use
  • Assisted occupational therapists with implementing treatment plans designed to help clients function independently
  • Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
  • Created and distributed training materials and programs to staff members
  • Solved problems and resolved conflicts for team members and customers
  • Set sales targets and budgets for team leads and employees to follow
  • Evaluated customer feedback and complaints to locate weaknesses and improve service
  • Reviewed financial statements, sales or activity reports, and other performance data to measure productivity
  • Orchestrated administrative activities directly related to making products or providing services
  • Demonstrated and supported continuous improvement and growth mindset
  • Fabricated, and repair assistive devices and make adaptive changes to equipment and environments
  • Attended continuing education classes
  • Evaluated daily living skills and capacities of physically, developmentally and emotionally disabled clients
  • Observed and recorded patients' progress, attitudes and behavior and maintained information in client records
  • Maintained and promoted positive attitude toward clients and treatment programs
  • Assisted in instructing, patients and families in home programs, basic living skills and use of adaptive equipment
  • Attended care plan meetings to review patient progress and update care plans
  • Fitted patients' needs and capabilities.

Education

Certified Occupational Therapy Assistant - Health Sciences

Wisconsin Indian Head Technical College
Rice Lake, WI
05.2015

Skills

  • Critical Thinking
  • Inpatient and Outpatient Care
  • Daily Living Skills Instruction
  • Adaptive Equipment
  • Mental Health Support
  • Observational Skills
  • Patient and Family Interaction
  • Group Activities
  • Interdisciplinary Care
  • Complex Problem-Solving
  • Creative Solutions
  • Home Exercise Programs
  • Movement Restoration
  • Patient Safety
  • Patient Hygiene
  • Client Deficit Monitoring
  • Creative Thinking
  • Operations Management
  • Sales management
  • Human Resources
  • Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Team Collaboration
  • Team Leadership
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Problem Resolution
  • Relationship Building
  • Team building
  • Professional and Courteous
  • Task Prioritization
  • Work Planning and Prioritization
  • Self Motivation
  • Managing Operations and Efficiency
  • Interpersonal Skills
  • Customer Relationship Management
  • Analytical Thinking
  • Hiring and Training
  • Training and Development
  • Goal Setting
  • Team Development
  • Professionalism
  • Good Judgment
  • Staff Management
  • Interpersonal Communication
  • Task Delegation
  • Documentation And Reporting
  • Strategic Planning
  • Negotiation and Conflict Resolution
  • Employee Coaching and Mentoring
  • Schedule Management
  • Staff Training
  • Continuous Improvement
  • Adaptability
  • Written Communication
  • Employee Development
  • Interpersonal Relations
  • Staff Development
  • Administration and Reporting
  • Performance Evaluation
  • Project Planning
  • Emergency Response
  • Professional Demeanor
  • Problem-solving aptitude
  • Shift Scheduling
  • Onboarding and Orientation
  • Performance Tracking and Evaluation
  • Process Improvement
  • Negotiation
  • Performance Evaluations
  • Performance reviewing
  • Cost Control
  • Idea Development and Brainstorming
  • Budget Management
  • Business Planning
  • Financial Management
  • Business Development
  • Analytical Skills
  • Brand Management
  • Revenue Forecasting
  • Needs Assessment

Certification

  • WI, 07/30/15, 05/31/23, #5209-27
  • NBCOT, 07/22/15, 03/31/24, #345495

Roles And Responsibilities

  • Facilitated functional interventions that restored and enhanced performance in individuals with variety of functional impairments.
  • Collaborated with interdisciplinary team, when needed and appropriate, to best serve every patient in the most beneficial way.
  • Fitted patients' needs and capabilities to modify/adapt interventions for optimal gains according to their goals.
  • Monitored patients' performance in therapy activities, provided encouragement.
  • Communicated and collaborated with other healthcare professionals involved with care of patient.
  • Attended care plan meetings to review patient progress and update care plans.
  • Assembled, clean and maintained equipment and materials for patient use.
  • Assisted occupational therapists with implementing treatment plans designed to help clients function independently.
  • Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
  • Created and distributed training materials and programs to staff members.
  • Solved problems and resolved conflicts for team members and customers.
  • Set sales targets and budgets for team leads and employees to follow.
  • Evaluated customer feedback and complaints to locate weaknesses and improve service.
  • Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.
  • Orchestrated administrative activities directly related to making products or providing services.
  • Demonstrated and supported continuous improvement and growth mindset.
  • Fabricated, and repair assistive devices and make adaptive changes to equipment and environments.
  • Attended continuing education classes.
  • Evaluated daily living skills and capacities of physically, developmentally and emotionally disabled clients.
  • Observed and recorded patients' progress, attitudes and behavior and maintained information in client records.
  • Maintained and promoted positive attitude toward clients and treatment programs.
  • Assisted in instructing, patients and families in home programs, basic living skills and use of adaptive equipment.
  • Fitted patients' needs and capabilities.

Personal Information

Title: COTA

Timeline

Management Training Associate

SUBWAY®Restaurants
03.2024 - 08.2024

Customer Service Representative

Family Dollar
02.2024 - 06.2024

Opening Shift Manager

McDonald's
10.2023 - 01.2024

COTA

Energize/CHS Therapy/Select Rehabilitation
09.2022 - 12.2022

COTA

Greenfield Rehabilitation Agency
12.2021 - 09.2022

1st Assistant Store Manager

McDonald's
08.2018 - 12.2020

COTA

Manorcare
10.2015 - 07.2018

Certified Occupational Therapy Assistant - Health Sciences

Wisconsin Indian Head Technical College
Lisa Stariha