Elizabeth Starks

• Conducted independent investigations of complex transactions with high accuracy and minimal supervision.

• Applied strong judgment, problem-solving, and analytical skills to authenticate customers and resolve issues.

• Collaborated with management, risk teams, and third parties; engaged directly with customers via phone and email.

• Researched seller activity, documented findings, and escalated variances as needed.

• Consistently met productivity, quality, and compliance standards while driving department goals.

• Evaluated insurance claims to determine coverage and liability.
• Collaborated with clients to gather necessary documentation for claims processing.
• Investigated claims by interviewing witnesses and examining damages.

• Reviewed claims for accuracy and compliance with company policies.
• Investigated incidents to determine liability and coverage applicability.
• Communicated with clients to gather necessary information for claims processing.
• Collaborated with legal teams to resolve complex claims issues.
• Documented findings and decisions in claims management system.
• Coordinated with repair shops and medical providers for claim resolutions.
• Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.

• Reviewed claims for accuracy and compliance with company policies.
• Investigated incidents to determine liability and coverage applicability.
• Communicated with clients to gather necessary information for claims processing.
• Collaborated with legal teams to resolve complex claims issues.
• Documented findings and decisions in claims management system.
• Coordinated with repair shops and medical providers for claim resolutions.
• Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
• Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
• Maintained accurate documentation of all claim activity within designated system.
• Reviewed medical records, police reports and other documents related to claim investigations.
• Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.