Lisa Starratt
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
31
31
years of professional experience
Work History
Relationship Manager, Point of Sale Specialist
Heartland Payment Systems
11.2023 - Current
- Sell credit card payment processing, point of sale systems, online payments, payroll, HR, customer analytics & marketing
- Specialize in retail point of sale
- Target small to medium sized businesses
- Cold calling in person and over phone
- Ongoing account management for active customers
- Build referral network by attending chamber, BNI, & other association meetings
Business Consultant
Neo Regenerative Solutions
11.2022 - Current
- Specialize in providing medical practitioners with placental-based solutions across various specialties, including orthopedics, podiatry, endocrinology, vascular, & dermatology
- Work with Community Care Provider doctors to ensure veterans receive the highest quality of care using regenerative medicine solutions
- Passionate about helping people with these products and making a meaningful difference in their lives
Business Manager
Replicated Grass Systems
08.2021 - 11.2022
- Implemented new business practices to improve overall company processes
- Researched and implemented four new software applications for business functions
- Formulated & administered company policies
- Directly coordinated owner & involved in critical business decisions
- Implemented office infrastructure & daily processes
- Developed & maintained Salesforce database, proposals, contracts, sales reports, etc
- Outside sales, on site sales calls/estimates
Vice President
Artificial Grass Pros
01.2020 - 08.2021
- Oversaw all company operations while implementing new business practices to improve overall company functions
- Formulated & administered company policies, directed & coordinated all company activities to develop & implement long range goals & objectives to meet business growth
- Determined staffing requirements, hired & trained new staff
- Directly coordinated owner & involved in critical business decisions
- Managed advertising & online marketing
- Coordinated & managed commercial construction bid invitations
- Implemented office infrastructure & procedures for sales, marketing & daily processes
- Developed & maintained Salesforce database, proposals, contracts, sales reports, etc
- Cold called school districts & city park services to attain sports field maintenance contracts
- Took incoming sales calls, schedule estimates, prepare proposals, follow up on contracts
- Managed marketing campaigns, website, social media
- Outside sales, on site sales calls/estimates
Sales Account Manager
System4 Facility Services
09.2017 - 01.2020
- New business development for janitorial & facility services
- Prepare proposals & follow up on proposals to close accounts
- Coordinate life cycle of a customer; sales, start up, quality assurance, additional facility service sales, & ongoing management of accounts
- Proactively assess customer needs on an ongoing basis to prevent service problems
- Manage customer service complaints/problems with a detailed solution
- Regular onsite facility inspections or phone inspections on active accounts
- Recruit contractors for various facility services
General Manager
Artificial Grass Pros
09.2013 - 09.2017
- Oversaw all company operations while implementing new business practices to improve overall company functions
- Formulated & administered company policies, directed & coordinated all company activities to develop & implement long range goals & objectives to meet business growth
- Determined staffing requirements, hired & trained new staff
- Directly coordinated owner & involved in critical business decisions
- Managed advertising & online marketing
- Coordinated & managed commercial construction bid invitations
- Tripled sales in 2014 and almost doubled into 2015 as a direct result of efforts putting business practices in place
- Implemented office infrastructure & procedures for sales, marketing & daily processes
- Developed & maintained Salesforce database, proposals, contracts, sales reports, etc
- Cold called school districts & city park services to attain sports field maintenance contracts
- Took incoming sales calls, schedule estimates, prepare proposals, follow up on contracts
- Managed marketing campaigns, website, social media
- Outside sales, on site sales calls/estimates
Business Development
DCI Construction
05.2012 - 09.2013
- Develop processes & systems for new company
- Develop & maintain marketing materials for business development
- Coordinate incoming bid invitations & bid requests for estimating projects
- Implement bidding software
- Day to day office management duties
- Cold calling & follow up with potential clients for construction projects
- Assist project managers on start-up of new projects
- Attend monthly networking meetings & events
- Manage Salesforce database & assist in development of new database procedures
Operations & Marketing
Presidio Exchange Advisors
06.2007 - 10.2008
- New position in company which required development of entire operational, marketing & bookkeeping procedures
- Handled day-to-day operational activities & managed processes
- Created marketing strategies & directed marketing efforts
- Researched networking arenas to promote company & sponsor events
- Managed Salesforce database & reports for company & individual email blasts, mailers, online marketing
- Assisted in development of new website & marketing materials
- Set up & maintain company accounting system in QuickBooks
Assistant Vice President, Business Development
Chicago Deferred Exchange Corporation
06.2006 - 05.2007
- Developed & maintained relationships to provide 1031 Tax Deferred Exchange services
- Attended monthly networking meetings to maintain visibility in commercial real estate industry
- Weekly scheduled appointments with commercial brokers, principals, & attorneys
- One monthly presentation or workshop
- Worked trade shows, conferences, etc
- Cold calling to obtain appointments
Assistant Vice President, Business Development
LandAmerica Commercial Services
04.2003 - 06.2006
- Maintained & created various opportunities for LandAmerica's visibility in the real estate market
- Weekly scheduled appointments with commercial brokers, developers, lenders, principals, & attorneys
- Provided training to prospects & clients on LandAmerica's services
- Cold calling to obtain appointments
Skills
- Account Management
- B2B Sales
- Bookkeeping
- Business Consulting
- Business Development
- Cold Calling
- Communication Skills
- DocuSign
- Google Suite
- Market Research
- Marketing
- Microsoft Suite
- Organizational Skills
- Outside Sales
- Payroll
- Presentation Skills
- Product Demos
- Project Management
- Proposal Writing
- Relationship Management
- Salesforce
Timeline
Relationship Manager, Point of Sale Specialist
Heartland Payment Systems
11.2023 - Current
Business Consultant
Neo Regenerative Solutions
11.2022 - Current
Business Manager
Replicated Grass Systems
08.2021 - 11.2022
Vice President
Artificial Grass Pros
01.2020 - 08.2021
Sales Account Manager
System4 Facility Services
09.2017 - 01.2020
General Manager
Artificial Grass Pros
09.2013 - 09.2017
Business Development
DCI Construction
05.2012 - 09.2013
Operations & Marketing
Presidio Exchange Advisors
06.2007 - 10.2008
Assistant Vice President, Business Development
Chicago Deferred Exchange Corporation
06.2006 - 05.2007
Assistant Vice President, Business Development
LandAmerica Commercial Services
04.2003 - 06.2006