Lisa Stebbins
Nunica,MI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Emergency Roadside Dispatcher
AAA Auto Club Group
03.2022 - Current
- Handled escalated calls with empathy and professionalism, resolving complex issues while maintaining a positive rapport with customers.
- Collaborated with management to develop new strategies for improving overall dispatch efficiency and effectiveness.
- Enhanced customer satisfaction by efficiently coordinating with tow truck drivers and service providers for timely assistance.
- Managed high call volumes, ensuring timely support to distressed callers during peak hours and emergency situations.
- Facilitated prompt roadside assistance for stranded motorists by maintaining accurate location information and dispatching appropriate resources.
- Played an integral role in implementing technological upgrades within the dispatch center that resulted in improved efficiency and reduced response times.
- Reduced response times by streamlining the dispatch process through effective communication and coordination between emergency responders and motorists.
Trustee
Fruitport Eagles #3666
04.2022 - 04.2024
- Delivered exceptional customer service by addressing client concerns promptly and professionally.
- Enhanced client satisfaction by consistently providing accurate and timely trust administration services.
- Prepared agendas, collated meeting papers and prepared minutes for funding and strategy meetings.
- Count and deposit all monies made daily by bar and restaurant
- Resolve complaints from patrons and employees
Customer Service Representative
Qualfon Call Center
01.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Consumers Energy Appliance Repair Plan
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Child Care Provider
Remote
06.2014 - 01.2020
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Assembly Line Production Worker
Global Technologies Inc
02.2013 - 06.2014
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
Education
Associate of Applied Science - Pharmacy
Baker College
Muskegon, MISkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Conflict resolution
- Computer proficiency
- Complaint handling
- Microsoft Excel
Timeline
Trustee
Fruitport Eagles #3666
04.2022 - 04.2024
Emergency Roadside Dispatcher
AAA Auto Club Group
03.2022 - Current
Customer Service Representative
Qualfon Call Center
01.2020 - 03.2022
Child Care Provider
Remote
06.2014 - 01.2020
Assembly Line Production Worker
Global Technologies Inc
02.2013 - 06.2014
Associate of Applied Science - Pharmacy
Baker College
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