Lisa Steel
Atlanta
Summary
Healthcare Revenue Cycle and Patient Access professional with over 10 years of experience in front office operations, emergency department intake, and medical-surgical unit support. Advanced user of Epic Systems (EMR) for patient registration, insurance verification, billing workflows, and financial documentation. Proven ability to improve reimbursement accuracy, resolve complex claims issues, and deliver exceptional patient-centered service in high-volume hospital environments.
Overview
11
11
years of professional experience
Work History
Patient Account Representative
Atlanta Medical Center
Atlanta, GA, USA
02.2002 - 12.2010
- Utilized Epic Systems to register patients, update demographics, and document financial notes accurately
- Performed front office registration for emergency department and medical-surgical admissions
- Verified insurance eligibility, benefits, and prior authorizations to ensure reimbursement accuracy
- Submitted electronic claims and managed denied claims through appeal processes
- Posted insurance and patient payments and reconciled discrepancies within patient accounts
- Conducted financial assessments to determine patient eligibility for assistance programs
- Educated patients regarding financial responsibilities, deductibles, and payment options
- Established structured payment plans to reduce outstanding balances
- Communicated with insurance payers to resolve unpaid, delayed, or rejected claims
- Maintained strict HIPAA compliance while handling confidential patient data
- Collaborated with physicians, nurses, and revenue cycle teams to support patient flow and billing accuracy
- Reviewed aging reports to identify delinquent accounts and initiate follow-up actions
Financial Services Representative
Piedmont Hospital
Atlanta, GA, USA
09.2010 - 07.2013
- Supported front office and patient financial services operations in a fast-paced hospital setting
- Opened and maintained patient financial accounts with strong attention to compliance and accuracy
- Responded to high-volume patient inquiries regarding billing, balances, and insurance coverage
- Processed payments and ensured timely and accurate posting of transactions
- Complied with hospital audit guidelines, departmental policies, and regulatory requirements
- Resolved complex account issues and escalated when appropriate for timely resolution
- Strengthened patient relationships through professional communication and service excellence
Education
Associate Degree - Healthcare Administration
Herzing College
Atlanta, GA01.2001
Skills
- Epic Systems (EMR) Documentation & Navigation
- Patient Registration & Check-In / Check-Out
- Emergency Department Intake & Admissions
- Medical-Surgical Unit Administrative Support
- Insurance Verification & Prior Authorizations
- Revenue Cycle Management
- Medical Billing & Claims Processing
- Denials Management & Appeals
- Payment Posting & Account Reconciliation
- HIPAA & Regulatory Compliance
- Financial Counseling & Payment Plan Setup
- High-Volume Front Office Operations
- Customer Service & Conflict Resolution
- Cross-Department Collaboration
Timeline
Financial Services Representative
Piedmont Hospital
09.2010 - 07.2013
Patient Account Representative
Atlanta Medical Center
02.2002 - 12.2010
Associate Degree - Healthcare Administration
Herzing College