LISA STEGALL

Going into people’s home and caring for their pets. (dogs & cats).

I would feed & water the animals. Along with taking dogs for walks if needed. Also would sit with them for a while to give them company.

• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained clean sales floor and straightened and faced merchandise.
• Helped customers complete purchases, locate items, and join reward programs.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Developed professional relationships with customers to increase loyalty, retention and rapport.
• Trained and supervised new employees to use selling strategies and apply best practices.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Prioritized helping customers over completing other routine tasks in store.
• Monitored customers for signs of security concerns and escalated issues to management.

• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Documented problems and corrective actions to maintain records.
• Developed process improvements to enhance overall delivery of service.
• Followed instructions from supervisor regarding daily job tasks and duties.
• Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
• Executed tasks within time and budget constraints.
• Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
• Wrote and revised procedures used for new processes of work.