Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lisa Stenton

Middleton,MA

Summary

Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Detail-oriented with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 90% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Patient Access Specialist 2/3

St. Luke's Health System
  • Collected and validated patient demographics and insurance information.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Contacted insurance companies for patient medical billing operations.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Patient Access Specialist 4/Guest Services Special

St. Luke's Health System
Nampa, Idaho
07.2012 - Current
  • Collected and validated patient demographics and insurance information.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Prepared patient identification band and completed admissions papers.
  • Performed patient pre-admission, admission, transfer and discharge activities.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.
  • Contacted insurance companies for patient medical billing operations.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Patient Coordinator/Physicians Assistant Podiatry

Podiatry Center Of Idaho
Merdian, Idaho
04.2008 - 07.2012
  • Educated patients on variety of infectious disease issues, nutrition, obesity and smoking cessation to improve overall health and wellness.
  • Conducted physical assessments of relevant body areas and performed standardized tests to check responses.
  • Met with patients to discuss medical histories and current complaints.
  • Reviewed patient allergies, problems, medications and immunization statuses.
  • Updated clinical knowledge and skills through formal and informal continuing education, workshop attendance and literature review.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Recorded patients' health histories and provided over 55 consultations weekly.
  • Triaged patient calls and emails to best respond to questions concerning treatment, symptoms and medication management.

Education

High School Diploma -

Hazen Senior High School
Renton, WA
06.1982

Skills

  • Documenting and Recording Information
  • Patient Needs Assessment and Referral
  • Explaining Policy and Procedures
  • Patient Health Information Access
  • Verifying Eligibility
  • Registration and Admissions
  • Insurance Information Collection
  • Resolving Problems
  • Quality Standards and Protocols
  • Financial Procedures Adherence
  • Scheduling Diagnostic Procedures
  • Patient Identification
  • Gathering Information From Patients
  • Building Rapport and Credibility
  • Training Coordination
  • Diagnostic Codes
  • Calm and Effective Under Pressure
  • Insurance Company Knowledge
  • Customer Satisfaction
  • Till Counting
  • Patient Confidentiality and Data Security
  • Specialist Referrals
  • Providing Information and Resources
  • Medical Billing and Collections
  • Administrative and Office Support
  • Patient Education
  • Caring and Empathetic
  • Customer Service
  • Multitasking and Organization
  • Communicating to Patients and Families
  • Team Collaboration
  • Balancing Daily Deposits
  • Benefits Explanations
  • Patient Contact
  • Phone and Email Etiquette
  • Reading Comprehension
  • EPIC EMR
  • Entering Patient Data
  • Multi-Line Telephone Systems
  • Demographics Information
  • Call Transfers
  • Patient Rights
  • Explaining Instructions

Accomplishments

    Mission Award Winner- “Putting Patients First Award”

Certification

Certified Medical Terminology

Timeline

Patient Access Specialist 4/Guest Services Special

St. Luke's Health System
07.2012 - Current

Patient Coordinator/Physicians Assistant Podiatry

Podiatry Center Of Idaho
04.2008 - 07.2012

Patient Access Specialist 2/3

St. Luke's Health System

High School Diploma -

Hazen Senior High School

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Lisa Stenton