Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Stephens

Fort Collins,CO

Summary

Creative Business Owner with exceptional background spent in the housekeeping industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Motivated business professional bringing 4+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cahier position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Business Owner

Cleaning Beauties Llc.
05.2023 - 12.2023
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Expanded market reach with targeted marketing campaigns and strategic partnerships.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Established strong customer relationships through excellent communication and attentive service.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
  • Mitigated risks by developing comprehensive contingency plans for various potential scenarios.

Housekeeper

A Clean Team
03.2022 - 05.2023
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.

Beauty Advisor

Ulta Beauty
12.2021 - 02.2022
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Assisted management with scheduling appointments for salon services, ensuring optimal utilization of time slots while accommodating client availability.
  • Fostered a welcoming environment by greeting clients upon arrival and offering refreshments during consultations or service appointments.
  • Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.

Cashier

Big 5 Sporting Goods
08.2019 - 03.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Restaurant Hostess

Dennys Restaurant
06.2018 - 12.2018
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.

Cashier

Carls Jr
05.2016 - 12.2016
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

Ruidoso High School
Ruidoso, NM
05.2019

Skills

  • Employee Development
  • Talent Allocation
  • Financial Management
  • Staff Management
  • Project Management
  • Employee Training
  • Business Development
  • Strategic Planning
  • Customer Service
  • Negotiation and Persuasion
  • Purchasing and Planning
  • Driven and Determined
  • Relationship Building
  • Consulting
  • Customer Relations
  • Issue Resolution
  • Strategic Decision-Making
  • Task Delegation
  • Financial Planning
  • Team Collaboration and Leadership
  • Performance Improvement
  • Public Speaking
  • Attention to Detail
  • Coaching and Mentoring
  • Entrepreneurial Personality
  • Work Planning and Prioritization
  • Negotiation
  • Sales Strategics
  • Sales Strategy
  • Team Leadership
  • Social Media Marketing
  • Public Relations
  • Data Analysis

Timeline

Business Owner

Cleaning Beauties Llc.
05.2023 - 12.2023

Housekeeper

A Clean Team
03.2022 - 05.2023

Beauty Advisor

Ulta Beauty
12.2021 - 02.2022

Cashier

Big 5 Sporting Goods
08.2019 - 03.2020

Restaurant Hostess

Dennys Restaurant
06.2018 - 12.2018

Cashier

Carls Jr
05.2016 - 12.2016

High School Diploma -

Ruidoso High School
Lisa Stephens