Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
SalesAssociate

Lisa Stevens

Irving,TX

Summary

I am looking for a full- time position. I have been in the Healthcare field for over 10 years plus. I deal with high functioning and multitasks very well. I have Great Customer Service Skills and resolve any issue that arises. I have the ability to overcome complex business, Customer Service) challenges. I have a strong work ethic, I have always been open to change and learning. I am flexible and always pitch in to do whatever it takes to make for the team to succeed. I have experience in customer service, medical and office work including insurance verification and patient registration. I have proven success in coaching, mentoring and motivating teams to [achieve, enhance, and improve] company goals. I am committed to providing excellent patient centered wellbeing.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Staffing Agency

Aston Carter
Austin, TX
04.2022 - Current

Room Control Coordinator

Baylor Scott & White
Irving, Texas
01.2020 - 03.2021
  • Ability to manage work processes in a neat and orderly way
  • Ability to manage multiple tasks effectively
  • Ability to multitask in high functioning work environment assist House Supervisors to maintain open communication what needs to be done to make the Hospital run smoothly
  • Phone skills: Ability to use phone system (answer and screen calls (put on hold), taking action and try to answer on my own without assistance (handle more complex calls and give more detailed information
  • Ability to coordinate with House Supervisor to accommodate reservations due to impeding conditions such as bed shortages, staff shortages, room transfers and patient overflow
  • Make sure we have the necessary supplies to provide employees of the facility when needed

Reception/Administration

American Honda North America, Inc.
Irving, Tx
10.2019 - 12.2019
  • Performed light Admin duties, answer phones and direct calls, filing, greeting guest
  • Communicated by phone and face-to-face with customs
  • Sorted and sent mail out
  • Sorted and filed invoices daily that come in
  • Maintained records and reports

Insurance Verification Specialist

Precision Orthopedics & Sports Medicine
Irving, TX
09.2018 - 04.2019
  • Verified insurance through Greenway Software
  • I called insurances over phone to verify co –pay, insurance type, deductible, in network or out of network, how much they have met and completed verification forms
  • I also did check in/check out for patients seeing doctor, new paperwork and updated paper work, took co pay, scanned inpatient records and radiology tests to CD
  • Assisted with patient with making appointments

Customer Service Specialist

Denitech
Coppell, TX
07.2015 - 08.2018
  • Team Leader Perform duties taking orders, tracking orders
  • Sold copy paper excelled all the requirements to meet my goal each month
  • Work well with my team and helped customers with complaints and how to better assist them

Business Office Director/Executive Director

MacArthur Hills Senior Care
Irving, TX
06.2014 - 04.2015
  • Perform administrative functions in support of the Executive Director and Human Resource office
  • Staff AP and AR for the Community, Operate Departments with Budgets, Supervise front Desk Staff
  • Maintain associates files and New Hire Paperwork
  • Termination Paperwork
  • Generate Payroll semi-monthly and maintain PTO records for all associates
  • Served as Manager on Duty as Needed
  • Work with the management and department heads to market and manage their budgets and manager and market the community

Business Office Director

Elmcroft Assisted Living
Irving, TX
08.2012 - 12.2014
  • Maintained all Payroll and Employee New Hire Benefits 25 + Employees
  • Hired, Trained and mentored over 25 employees
  • Coordinate Business Affairs of the Community and Daily Operation to make the Company and Community Success
  • Provide Assistance to the Executive Director and the other Department Heads
  • Maintained residents Files and ensuring all paperwork is in order for State regulatory Compliance
  • Communicated with Sales team and corporate leaders to guarantee customer expectations were met and exceeded
  • Marketing Sales-Conducted tours, Met With Prospects, Initiate Closing, Liaison for Residents/ Family, Staff, External Health Care Providers

Office / Manager/Insurance Data Entry

HealthCare Associates
Irving, TX
06.2002 - 12.2014
  • Maintained Ticket Reconciliation, Insurance Data Entry, and Entered Payroll for employees
  • Runner for Nurses for patient/Families face to face interaction
  • Directed and supervised 5 +employees for front desk
  • Completed all the physician credentialing and OR schedule

Education

High School Diploma -

Macarthur High School
Irving, TX
05-1984

Some College (No Degree) - Billing And Coding G

Dallas Baptist University
Dallas, TX

Skills

  • Microsoft Office Excel
  • PowerPoint
  • Customer Service
  • Customer Care
  • Call Center
  • CSR
  • General Computer skills
  • Epic software applications
  • Data Entry
  • Confidential information
  • Electronic medical documentation
  • Scanning
  • Faxing
  • Email
  • Reference checking
  • Employee engagement
  • Onboarding processes
  • Applicant tracking systems
  • Staff retention strategies
  • Background checks
  • Recruitment expertise
  • Benefits administration
  • Employment law

Certification

  • Business Administration, 04/01/12
  • Business Office Administrator, Present

References

References are available upon request/Reference Letter available on request.

Timeline

Staffing Agency

Aston Carter
04.2022 - Current

Room Control Coordinator

Baylor Scott & White
01.2020 - 03.2021

Reception/Administration

American Honda North America, Inc.
10.2019 - 12.2019

Insurance Verification Specialist

Precision Orthopedics & Sports Medicine
09.2018 - 04.2019

Customer Service Specialist

Denitech
07.2015 - 08.2018

Business Office Director/Executive Director

MacArthur Hills Senior Care
06.2014 - 04.2015

Business Office Director

Elmcroft Assisted Living
08.2012 - 12.2014

Office / Manager/Insurance Data Entry

HealthCare Associates
06.2002 - 12.2014
  • Business Administration, 04/01/12
  • Business Office Administrator, Present

High School Diploma -

Macarthur High School

Some College (No Degree) - Billing And Coding G

Dallas Baptist University
Lisa Stevens