Lisa Steward

• Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
• Developed customized sales presentations for key clients, resulting in increased business partnerships.
• Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.
• Expanded market reach by conducting thorough industry research and identifying potential new clients.
• Did own displays of products I was selling.
• Conducted money transactions through messenger pay, by debit or credit card. also accepted cash if I delivered or met at safe meeting point.
• Purchased items that I knew buyers would like and purchase with small to medium markups.
• Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
• Leveraged social media platforms to build brand awareness, engage with customers, and generate leads for the sales team.
• Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
• Monitored personal sales activities to maintain compliance with internal policies.
• Implemented marketing strategies to generate leads and increase sales revenue.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Negotiated prices, and terms of sales,
• Built diverse and consistent sales portfolio.

• Managed approximately 10 motel rooms and up to 5 cabins at a time.
• Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
• Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
• Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
• Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
• Managed laundry duties effectively, ensuring all items from bedding to towels were efficiently cleaned.
• Conducted minor maintenance tasks such as changing light bulbs or fixing loose fixtures when needed, improving overall property appearance.
• Ensured that all tasks and duties were performed in time basis.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting and supplying new toiletries and facial tissues.
• Washed and put away kitchen dishes, utensils and glassware as needed per room and cabin.
• Disinfected bathrooms and removed mold from shower stalls and bathtubs.
• Disposed of trash and recyclables each day to avoid waste buildup.

* Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.

* Directed clients to appropriate personnel depending on situations to Dr's, crisis team, nurses, case managers, upper management

* AR/AP

* Ability to handle crisis situations while doing proper protocol

• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Provided reliable support to front desk staff, facilitating seamless coordination of daily operations.
• Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller's needs.
• Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
• Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
• Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
• Resolved customer issues and complaints promptly and politely, upholding satisfaction.
• Operated switchboard for entire agency of over 50 staff members and routed incoming calls to appropriate departments.
• Managed multiple tasks and met time-sensitive deadlines.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

• Secretary duties first
• Performed clerical duties for all departments and department heads, including filing copying, faxing, opening/closing duties. I opened up agency, exquisitely on times skills shined here.
• Facilitated communication between departments for improved collaboration and project success.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Maintained confidentially of files/information.
• Maintained inventory & log of office supplies, began first stages of new policies and procedures which i completed when had the title of Employment Services Manager
• Transition Youth Coordinator (TYP)
• Provided case management to all TYP participants (disabled individuals with barriers to employment while in school. Provided them with on the job training, employment plans, resumes, application process, interview preparation & use of time sheets.
• Maintained liaison with job coaches, employers and co-workers to ensure integration into the workplace.

* Employment Services Management

* Supervise and oversight of 4 employment programs, management and training of 7 office staff & billing of all employment programs

* TYC and Employment Services Manager/Successfully wrote Grants & proposals for employment programs

* Employment Service's Manager/Development & implementation of quality assurance procedures, employment related forms, training procedures and development of manuals

• TYC/Collaborated with local businesses to create mutually beneficial partnerships and expand the range of employment opportunities for clients.
• Conducted regular performance evaluations for employees, implementing developmental plans tailored to individual strengths and areas for improvement.
• TYC and Employment Services Manager/Maintained up-to-date knowledge of labor market trends, enabling more accurate alignment between client skillsets and available job opportunities.
• TYC/Collaborated with other community organizations to create a comprehensive network of support services for clients, increasing their chances of successful integration into the workforce.
• Employment Services Manager/Performed sourcing, interviewing, negotiations and hiring.
• Employment Services Manager/Reviewed applications and resumes to support hiring activities.
• Provided leadership, guidance and support to staff members.
• TYP & Employment Services Manager/Partnered with local organizations to expand access to social and community services.
• Employment Services Manager/Provided general technical, support & maintenance of network & development of network files.
• TYC & Employment Services Manager Conducted regular staff meetings and arranged for trainings to promote staff.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Employment services Manager/Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Employment Service Manager/Created detailed reports summarizing critical data points such as budgets or performance metrics for easy review by upper management.
• Created and updated records and files to maintain document compliance.
• Secretary/Drafted agendas recorded minutes and generated documents to facilitate meetings.
• Secretary/ Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Secretary/Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

* Scheduling of Classified ads, display ads and inserts as well as add on sneak a peek.

* Direct/phone contact with customers providing ads and other forms of answering promptly customer needs

• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.

* Direct/phone contact with customers providing ad s and other forms of answering promptly customer needs.

* Proof reading of legal ads, mail outs, tear sheets, run of full daily reports, end of night flow ads.

* Utilized multi line phone, computer technology proved by company, general office equipment, & 10 key usage.

* Provided excellent customer service & problem solving and ability to multi task.

• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross selling.
• Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
• Answered customers' questions regarding products, prices, and availability.
• Managed friendly and professional customer interactions.

• Streamlined office operations for improved productivity with effective organization and communication skills.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Scheduled reservations, checked customers in/out utilizing cabin keys upon ck in and check out retrieval of keys.
• Answered phone , use of cash register , fax, copy machine and other office related equipment, customer service with prompt problem solving to both staff and customers.
• Developed strong working relationships with 7 team members, fostering a positive work environment.
• Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Handled assignments independently with good judgement and critical thinking skills.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Developed strong working relationships with team members, fostering a positive work environment.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Confirmed appointments, communicated with clients, and updated client records.

* Cash register, accepting cash, debit or credit cards for gas, food, or store products, with proper handling of money

* Was frontline store clerk, getting food orders, sales of food and store merchandise, also cooked on a regular basis.

* Stocking and restocking store items as well as restocking food items in Mini Mart

* Did gas procedures on required pump that customer is at.

* AR/AP

* Promoted in very short time with overseeing up to 4 staff members on per schedule.

* Opener/closure on scheduled days

* In store quality control of staff and employees as well as customer's quality assurance against theft

• Collaborated with team members to complete tasks efficiently and meet deadlines.
• Maintained a professional atmosphere within the store setting through effective communication skills and polished presentation abilities.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Answered and managed incoming and outgoing calls

• Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
• Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
• Made Southwest airlines flight arrangements, Round trip, one way to where Southwest Airlines serviced. Along with rental car arrangements when requested at Southwest Airlines Regional Reservations Center in Arkansas.
• Specialized computer technology used by Southwest Airlines only.
• Was trained two weeks prior to going on sales floor and I was awarded most valuable player in training and upcoming events.
• Utilized reservation software effectively to manage inventory, maintain rate structures, and track guest history accurately.
• Ensured data accuracy across reservation systems through regular audits and routine database maintenance tasks.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Assisted customers with all aspects of air travels with Southwest Airlines.
• Provided quality customer service
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

• Travel agency
• Utilized Sabre system to book tours, cruises, , airline tickets, hotel reservations and rental cars.
• Direct and on phone communication to address any travel needs, questions clients may have or concerns about travel plans to make clients feel as comfortable as possible that their travel needs are going to be met. Sold travel insurance. Use of register to accept cash , debit, or credit cards for travel expenses.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Retail experience
• Use of cash register to ring up sales items, using cash, credit, or debit on machines authorized by department.
• Efficiently produced/created displays through retail sales rep and when promoted up two 2 departments, instilled the same activities as any other sales representative and creating displays all while supervising up to 4 staff members to do same duties assigned by me to straighten shelves, check tags, make sure racks of clothes are clean to my liking or would be redone by my staff if they had the duties assigned, on my level of experience of my creative displays, with items for sale for visual appearance, straightened racks
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Assisted customers in finding appropriate sizes, colors patterns, certain shirts pants and or accessories. Even if it meant going to another Department to satisfy their needs,
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits. in travel industry.
• Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate. Retail and travel agency skills.
• Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection. Travel agency.
• Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.

* Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.

• Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
• Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
• Opened and closed when manager unable to.
• Completed payroll worksheets.
• Created excellent infant & maternity product displays from items on racks or on sales floor.
• Inventory management.
• Assisting customers with outfits or clothing options they require, floor sales, assisting customers with brands, colors/ patterns, size and any needed questions to be answered in timely fashion and would take requests to see if upper management would consider ordering.
• Maintained visual merchandising standards to create an engaging shopping experience for customers.
• Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
• Empowered team members by delegating tasks effectively while also offering guidance when needed.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Optimized store displays and appearance via strategic merchandising.
• Developed innovative and creative merchandise displays to drive point-of-sale purchases.
• Operated cash register with payments involving cash, credit or debit.
• Made nightly deposits of receipts.
• Shipping and receiving
• Interacted well with customers to build connections and nurture relationships.
• Reported issues to higher management with great detail.
• Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
• Cleaned store while dusting, vacuuming, keeping sales racks clean, cleaning all countertops, etc.
• Trained new associates.
• Independent retail sales and proficient in all aspects of retail sales

• Increased sales by implementing effective merchandising strategies and optimized store layouts.
• Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
• Led a team of retail associates. around 3 staff members supervised to achieve sales targets and deliver outstanding customer experiences.
• Created displays of jewelry inside big cases, displayed purses and scarves along with other accessories.
• Engagement with customer's showing them different techniques on how to use their scarves.
• Provided excellent customer service skills, while maintaining a customer file cards system to be in touch with new merchandise, upcoming scarf showings of structures of scarf methods of use, maintain my and customer relations to let them know when certain products come in or when they go on sale.
• Very client-oriented Retail Sales Department Store, for upper class customers and high quality of clothing and accessories
• Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
• Coordinated special events such as holiday promotions or clearance sales to drive additional business.
• Must wear dresses to work at all times dress code.
• Exhibited excellent people skills during interaction with employees and customers.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Interacted well with customers to build connections and nurture relationships.
• Use of cash register accepting cash, debit or credit payments
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.