Lisa Stewart
Summary
Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Office Manager
Athens Neurological Associates
03.2023 - Current
- Develop and implement office policies and procedures
- Supervise office staff, including receptionists, schedulers, and patient account coordinators
- Maintain medical and staff records
- Liaise with doctors and nurses to identify potential office dysfunctions
- Provide informative material for patients
- Generate inventory records
- Posting electronic payments
- Coding and billing all visits and procedures at Piedmont Athens Regional
- Provide Revenue Cycle Management to include supervising E&M coding and billing and claims tracking
- Implementing coding changes and updates each year and for new drugs
- Ensure compliance with current healthcare regulations, medical laws and high ethical standards
- Design & implement annual self-auditing program for all services
- Educate providers on auditing scores & best practices
- Teach incoming new providers coding documentation for in office services
Patient Accounts Manager
Athens Neurological Associates
01.2021 - Current
- Supervised patient accounts staff
- Coded and billed all hospital charges
- Ensure compliance with current healthcare regulations, medical laws and high ethical standards
- Design & implement annual self-auditing program for all services
- Educate providers on auditing scores & best practices
- Teach incoming new providers coding documentation for in office services
Front Desk Manager
Athens Neurological Associates
03.2016 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Medical Office Coordinator
Athens Neurological Associates
04.2015 - Current
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Processed new office referrals within 24 hours of receiving notice.
- E&M coding and billing
- Insurance verification
Pre-Visit Coordinator
Athens Regional Medical Center
11.2014 - 04.2015
- Verified insurance
- Contacted patients prior to their visits to notify them of estimates and collect payments
- Obtained authorizations for inpatient admissions
Centralized Scheduler
St. Mary's Good Samaritan Hospital
05.2010 - 11.2014
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Verified insurance and obtained authorizations for hospital services
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Monitored patient wait times, providing updates to achieve optimal patient satisfaction.
Education
Associate of Applied Science - Health Information Management
Athens Technical College
Athens, GA2024
High School Diploma -
Greene-Taliaferro Comprehensive High School
Greensboro, Ga 05.2000
Skills
- Electronic Health Records Systems
- Department Leadership
- Update Policies
- Planning and Prioritization
- Accounts Payable and Receivable
Affiliations
American Academy of Professional Coders
Certification
CPC
Timeline
Business Office Manager
Athens Neurological Associates
03.2023 - Current
Patient Accounts Manager
Athens Neurological Associates
01.2021 - Current
Front Desk Manager
Athens Neurological Associates
03.2016 - Current
Medical Office Coordinator
Athens Neurological Associates
04.2015 - Current
Pre-Visit Coordinator
Athens Regional Medical Center
11.2014 - 04.2015
Centralized Scheduler
St. Mary's Good Samaritan Hospital
05.2010 - 11.2014
Associate of Applied Science - Health Information Management
Athens Technical College
High School Diploma -
Greene-Taliaferro Comprehensive High School
CPC
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