Lisa Stewart

Remote Onboarding Specialist for patients of Health Snap.

• Contact with new patients to set up devices for Remote Patient Monitoring (RPM).
• Noncompliance reach out to patients.
• Ongoing RPM monitoring and troubleshooting.
• Scheduling of appointments.
• Patient Care plan mailouts.
• Troubleshooting RPM device.
• Understanding and compliance with HIPPA.
• Overall understanding of company software systems.
• Attention to detail.
• Critical thinking.

• Managed permit application submissions; ensuring permits are issued in a timely manner, while maintaining compliance.
• Organized and maintained permit files and records, ensuring easy access to relevant information when needed.
• Performed routine data entry or document management.
• Resolved permitting issues promptly.
• Coordinated with contractors, engineers, subcontractors, inspectors, and other relevant parties throughout the permitting process.
• Advised clients on required documents and necessary steps in obtaining permits to streamline their experience.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Responded to in-person and telephone requests for information from general public, contractors, and other involved parties.

• Provide customer service to callers in emergency and non-emergency situations.
• Maintained knowledge of local geography and jurisdiction boundaries and directed responders, as required.
• Monitored Police, Fire, and EMS radios to provide assistance to responding personnel.
• Dispatched, directed, and provided updates and vital background data to officers and department special teams (Dive, SRT, EOD) according to call type.
• Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
• Multi-tasking skills; proved successful working within tight deadlines in a fast-paced environment.
• Managed high-stress situations with composure and empathy; providing reassurance to distressed callers while gathering crucial information for first responders.
• Recorded and tracked emergency requests utilizing computer-aided dispatch systems (CAD).
• Provide pre-arrival information to emergency personnel; clear, concise, and accurate.
• Ability to maintain confidentiality and understanding of department policy and procedure.
• Skilled at working independently and collaboratively in a team environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
• Understanding of the judicial and court systems process.
• Versed in NCIC/CJIS; warrant entry, updating, removal.
• Daily use of office equipment; scanning, copying, faxing.
• Familiarity of MS Word, Excel.
• Typing skills.