Lisa Stickler
Grandville,MI
Summary
Proven record as a high performing Sales Specialist with 5 years of consultative sales experience. A unique blend of sales experience with an educational foundation in dental.
Overview
9
9
years of professional experience
Work History
Dental Implant Consultant
ClearChoice
Grand Rapids, MI
03.2022 - Current
- 7 consecutive quarters achieved 30's club, TCR
- All of 2023 Exceeded quota by 141% for Revenue Collections Per Sale
- All of 2023 Exceeded quota for Total Close Rate 161% Closing at 32%
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Maximized profit margins while maintaining competitive pricing structures through skillful negotiation tactics with clients during sales process.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Oversaw daily outbound calls to identify services that address primary needs.
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Followed up with existing customers to provide additional support and address concerns.
- Increased overall revenue through effective salesmanship and great negotiation skills.
- Implemented up-selling strategies, encompassing recommendations on further treatment options.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Listened to customer needs and desires to identify and recommend optimal treatments.
Customer Service Representative
Tanger Outlets, Smile Direct Club
Byron Center, MI
07.2015 - 07.2020
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Managed customer relations and customer service through daily communication and interaction.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Greeted customers entering store and promoted sales or special programs.
- Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
- Informed customers about special promotions and provided detailed information for various products.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Executed multiple projects efficiently, including phones and data entry.
- Decreased downtime by training 5 employees on company products and sales strategy.
- Boosted sales revenue by skillfully promoting diverse product options.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
- Handled numerous calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Orthodontic Sales
Smile Direct Club
Dallas, TX
02.2015 - 02.2020
- Answer questions, point out important features, and offer further details on dental aligners to educate patients.
- Devised and implemented product strategies for and driving consistent sales.
- Generated average of 85% in sales while securing 70% goal attainment performance ratio.
- Exceeded sales goals by 120% every quarter.
- Trained and mentored new sales representatives.
- Identified patient needs, built relationships and overcame objections to drive sales.
- Improved patient satisfaction by providing personalized orthodontic consultations and treatment plans.
- Utilized evidence-based methods such as Invisalign to ensure effective treatment options.
- Contributed to increased patient retention rates through exceptional communication skills and empathetic bedside manner.
- Communicated effectively with patients to discuss treatment processes, what to expect and potential length of expected treatment.
Education
Associate of Applied Arts And Science - Business And Dental Hygiene
Grand Rapids Community College
Grand Rapids, MI05.2018
Certificate - Dental Assisting
Ross Medical Education Center
Grand Rapids, Mi04.2015
MDA Radiography Certification - Business Management/Travel & Tourism
Davenport College of Business
Grand Rapids, Michigan7.2014
Basic Life Support CPR
(BLS), American Heart Association
July 2019
Timeline
Dental Implant Consultant
ClearChoice
03.2022 - Current
Customer Service Representative
Tanger Outlets, Smile Direct Club
07.2015 - 07.2020
Orthodontic Sales
Smile Direct Club
02.2015 - 02.2020
Associate of Applied Arts And Science - Business And Dental Hygiene
Grand Rapids Community College
Certificate - Dental Assisting
Ross Medical Education Center
MDA Radiography Certification - Business Management/Travel & Tourism
Davenport College of Business