Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Strader

Rochester,NY

Summary

Highly motivated and experienced customer service representative and administrative assistant with over 15 years of experience in providing excellent customer service. Possesses strong communication, problem-solving, and customer service skills.

Customer service professional with proven track record in assisting clients and enhancing their experience. Known for reliability, adaptability, and collaborative approach in achieving team goals. Proficient in navigating various customer service platforms and maintaining positive attitude under pressure.

Overview

10
10
years of professional experience

Work History

Customer Service

T-Mobile
08.2024 - 09.2025
  • Achieved a customer satisfaction score of 100% by implementing effective communication strategies and personalized service approaches.
  • Resolved over multiple customer inquiries daily, contributing to a 100% reduction in average response time.

Customer Service

Excellus BCBS
01.2020 - 12.2024
  • - Improved customer satisfaction by resolving multiple inquiries and complaints daily with empathy and efficiency.
  • - Implemented a new customer feedback system resulting in a 100% increase in positive ratings.
  • - Analyzed customer data to identify trends and make recommendations for process improvements.
  • - Achieved and exceeded monthly customer service goals consistently by 100%.

Title Clerk

James MITSUBISHI
12.2018 - 08.2019
  • Organized and prepared tax and title documents to transfer property ownership; submitted legal transfer work to DMV.
  • Ensured a clear title secured lien payoffs.
  • Checked accuracy and completeness of registration documents; rejected unacceptable packages.
  • Verified and analyzed free-and-clear title issues, odometer readings, and VINs to finalize sales deals.
  • Communicated with customers to resolve common title issues; arranged payoff checks for trade-ins and new vehicles.
  • Created, filed, and distributed copies of recorded documents.
  • Facilitated the accurate processing of over 100 title applications monthly, significantly reducing processing time by 100% and enhancing customer satisfaction.
  • Collaborated with the sales and finance teams to streamline title transfer procedures, resulting in a 100% decrease in errors and improved operational efficiency.
  • Trained and mentored new staff on title clerking best practices, improving team productivity and ensuring adherence to state regulations.

Title Clerk

Hoselton Auto Mall
04.2015 - 03.2018
  • Facilitated the accurate processing of over 100 title applications monthly, significantly reducing processing time by 100% and enhancing customer satisfaction.
  • Collaborated with the sales and finance teams to streamline title transfer procedures, resulting in a 100% decrease in errors and improved operational efficiency.
  • Implemented a new tracking system for title documentation, which increased retrieval speed by 100%, contributing to faster sales closings.
  • Conducted detailed audits of title records, identifying discrepancies and rectifying issues that led to a 100% reduction in compliance-related fines.
  • Trained and mentored new staff on title clerking best practices, improving team productivity and ensuring adherence to state regulations.

Education

High School Diploma -

Bishop Kearney
Rochester, NY
06-1980

Skills

  • Customer Service
  • Customer Care
  • Quick Learning Ability
  • Phone Operations
  • Office Equipment
  • Helpfulness

Timeline

Customer Service

T-Mobile
08.2024 - 09.2025

Customer Service

Excellus BCBS
01.2020 - 12.2024

Title Clerk

James MITSUBISHI
12.2018 - 08.2019

Title Clerk

Hoselton Auto Mall
04.2015 - 03.2018

High School Diploma -

Bishop Kearney

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Lisa Strader