Lisa Styles
Anderson,SC
Summary
Detail-oriented Location Manager with 20 years of experience working in the food and beverage industry. Extensive knowledge of customer service and working on budgets without sacrificing location quality. Adept at creative problem solving and collaborating with a large team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Student Nutrition
Chartwells
05.2024 - Current
- Ensured compliance with federal, state, and local regulations related to child nutrition programs and services.
- Promoted a positive dining environment by fostering a culture of teamwork among staff members.
- Analyzed data from various sources to identify trends and make informed decisions on program adjustments.
- Trained staff members on best practices in food safety, preparation, and service standards.
- Implemented allergy-sensitive menus accommodating diverse dietary needs while maintaining appealing meal options.
- Managed food service, food production, sanitation and staff supervision.
Location Manager
ARAMARK, Higher Education
07.2018 - 04.2024
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Anticipated, resolved and prevented operating difficulties through successful policies.
- Built strong team through proactive recruitment and hiring strategies.
- Developed business plans covering use of materials, equipment safety and employee management.
- Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Developed and maintained exceptional customer service standards by increasing VOC survey participation.
Customer Service Manager
SEGrocers
03.2010 - 07.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- District trainer for 18 stores on customer service, holiday sales, implementing new payroll and scheduling system.
Education
Associate Of Business Administration - Business Administration
Tri County
Pendleton, SC05.2002
Skills
- Business Correspondence
- Operational Efficiency
- Inventory Control Processes
- Customer Service
Affiliations
- American Society of Safety Professionals
Certification
- Servsafe
Skills
- Profit and Loss Management
- Daily Operations Management
Timeline
Director of Student Nutrition
Chartwells
05.2024 - Current
Location Manager
ARAMARK, Higher Education
07.2018 - 04.2024
Customer Service Manager
SEGrocers
03.2010 - 07.2018
Associate Of Business Administration - Business Administration
Tri County
- Servsafe
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