Lisa Suarez
Palm Bay,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Winn Dixie
12.2019 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Administrative Assistant
East Coast Service and Maintenance Inc.
09.2015 - 09.2019
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with data entry and database management for vital company information.
Front Office Manager
Tri-Wheeler Inc.
08.1995 - 10.2010
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
Associate of Arts - Business Administration
Brevard Community College
Melbourne, FL06-2005
Skills
- Customer service
- Product knowledge
- Active listening
- Time management
- Effective communication
- Attention to detail
Timeline
Customer Service Representative
Winn Dixie
12.2019 - Current
Administrative Assistant
East Coast Service and Maintenance Inc.
09.2015 - 09.2019
Front Office Manager
Tri-Wheeler Inc.
08.1995 - 10.2010
Associate of Arts - Business Administration
Brevard Community College
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