Lisa Sullivan
Raleigh,US
Summary
Hardworking, focused, and self-motivated professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance in customers service centered positions, as well as legal administrative work. Skilled at drafting reports and business correspondence, managing mail, and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
16
16
years of professional experience
Work History
Bar Manager & Event Coordinator
Bad Machines Esports Bar
07.2022 - Current
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events
DEA Compliance Specialist
Mutual Drug
08.2019 - 04.2023
- Identified, investigated and documented compliance violations and recommended corrective measures for roughly 600 pharmacy accounts to prevent diversion.
- Prepared and submitted regulatory filings in timely manner.
- Oversaw and monitored drug ordering system for atypical pharmacy purchases that could indicate diversion.
- Developed and maintained compliance database, tracking all compliance activities and document for my parent company and 600+ account holders.
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
Senior Certified Pharmacy Technician
Walgreens
03.2007 - 06.2019
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Restocked automated medication dispensing equipment.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed medication orders, helping to dispense 1,000+ Rx's daily at the retail pharmacy level.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
Associate of Science - Biology
Vance-Granville Community College
Henderson, NC05.2016
Skills
- Budget Development
- Event Preparation
- Staff Management
- Meeting Planning
- Event Calendar Management
- File Management
- Compliance Reviews
- Data Presentation Skills
Timeline
Bar Manager & Event Coordinator
Bad Machines Esports Bar
07.2022 - Current
DEA Compliance Specialist
Mutual Drug
08.2019 - 04.2023
Senior Certified Pharmacy Technician
Walgreens
03.2007 - 06.2019
Associate of Science - Biology
Vance-Granville Community College
References
- Glen Swan, Owner of Bad Machines || ph: 919-780-7706 & email: glen@mybadmachines.com
- Bill Springer, Assistant Director of Compliance, Mutual Drug || ph: 919-414-7877 & email: bspringer@mutualdrug.com
- Carlos Lopez, Director of Esports, Bad Machines || ph: 919-561-1382 & email: carlosl@mybadmachines.com
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