Xactimate
Lisa Sullivan
Carriere,MS
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Liability Claims Adjuster
FIA
06.2021 - 01.2024
- Investigate incidents that took place on commercial and residential property. In addition, investigate auto accidents, injuries and physical damage.
- Reduced claim processing time by streamlining documentation and workflow procedures.
- Enhanced client satisfaction with timely and accurate claim resolutions.
- Conducted thorough investigations of 100 plus claims to determine coverage, liability, and damages.
- Collaborated with legal teams for successful litigation outcomes in complex cases.
- Identified fraudulent claims by conducting comprehensive investigations and collaborating with law enforcement agencies as needed.
- Documented all investigation activity and presented reports to management.
Property Claims Adjuster
Sedgwick
05.2021 - 01.2024
- Dailies
- Inspection of 100 plus damaged residential and commercial property including fires, writing estimate damages, narrative, etc.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Conducted thorough inspections to document property damages, resulting in accurate claim evaluations.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
- Prepared reports of findings of investigations.
- Scoped and photographed properties for defects and damage.
Independent Catastrophe Inspector/Adjuster
FEMA-Vanguard
09.2017 - 01.2024
- Hurricane Harvey, Hurricane Ida, Hurricane Michael, Hurricane Ida, Hurricane Ian
- Performed thorough inspections of 400 plus damaged property; served as a mentor for catastrophe victims.
- Improved inspection efficiency by implementing advanced data analysis tools and techniques.
- Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
Property Claims Adjuster
Pilot Catastrophe
04.2023 - 10.2023
- Supplements
- Reviewing initial estimate line items for accuracy, addressing contractor's supplement as due process.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
- Managed high caseloads of 100 plus claims effectively by prioritizing tasks based on complexity and urgency of claims.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
Property Claims Adjuster
Pilot Catastrophe
01.2023 - 03.2023
- Winter Storm Elliott
- Improved claim resolution times by efficiently managing a caseload of 50 plus claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
Property Claims Adjuster
Acorn Claims
11.2022 - 01.2023
- Hurricane Ian
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Conducted thorough inspections 100 plus to document property damages, resulting in accurate claim evaluations.
- Used Symbility to compile estimates for personal property and structure damage.
- Prepared reports of findings of investigations.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
Inside Auto Claims Adjuster
IAS For Progressive
10.2021 - 03.2022
- Automobile Liability
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Took recorded statements from the insured, third party and any witnesses pertaining to the accident (police, citizens, etc.)
- Ensured regulatory compliance in all aspects of the auto claims process by staying up-to-date on industry laws and regulations.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Examined photographs and surveillance and any other documents relating to claims.
- Documented all findings in concise reports
- Issued payouts to claimants.
- Evaluated and investigated over 500 plus auto claims in 2021, 2022 and decided whether insurer should pay claim.
Inside Auto Claims Adjuster
Pilot Catastrophe
01.2021 - 05.2021
- Automobile Desk (Virtual Inspections) Catastrophe
- Performed 300 plus virtual inspections, communicated with body shops, wrote estimates, distributed as deemed necessary.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Negotiated fair settlements with both customers and third-party claimants, balancing empathy with fiscal responsibility to protect company assets.
Education
Accounting -
Pennsylvania State University
Harrisburg, PA12.2023
Associate of Applied Science - Accounting
Mississippi Gulf Coast Community College
Perkinston05.2016
Property & Casualty - Insurance
Adjuster Pro-Online
Carriere, MS09.2019
Property & Casualty - Insurance
Covey Inspection Services-Texas
Farmers Branch, TX09.2019
Skills
- Critical Thinking
- Decision Making
- Organizational Skills
- Highly Motivated
- Teamwork Abilities
- Analytical Thinking
- Problem Solving
Certification
- State Farm Property Certification
- State Farm Estimatics Certification
- State Farm Auto Certification
- FEMA Reviewer Certification
- TWIA & TFPA Certification (residential & commercial)
- FEMA Earthquake Certification
- Mississippi Plans Certification
- Louisiana Citizens Certification
- USAA Certification
- Xactimate Certification
- MS
- AZ
- AR
- FL
- GA
- IN
- KY
- LA
- MI
- OK
- TX
- AL
- IN
Software
Symbility
CC1
Claimatic
Mitchell
ACE-HS
AutoDex
Claim X
NextGen
ECS
Guidewire
References
References available upon request.
Experience:
Property (Residential/Commerical): Hurricanes, Wind, Hail, Tornadoes, Fire, Flood, Winter freezes
Auto : Hurricanes, Wind, Hail, Tornadoes, Fire, Flood, Car Accidents.
Liability: (Residential/Commercial): Slip/fall, animal bites, etc.
Software:
- P100.745.123.2
- LISASULL@LAS4_Xactnet.com
- 076-083-599
Affiliations
- Toys for Tots Drive Volunteer
Timeline
Property Claims Adjuster
Pilot Catastrophe
04.2023 - 10.2023
Property Claims Adjuster
Pilot Catastrophe
01.2023 - 03.2023
Property Claims Adjuster
Acorn Claims
11.2022 - 01.2023
Inside Auto Claims Adjuster
IAS For Progressive
10.2021 - 03.2022
General Liability Claims Adjuster
FIA
06.2021 - 01.2024
Property Claims Adjuster
Sedgwick
05.2021 - 01.2024
Inside Auto Claims Adjuster
Pilot Catastrophe
01.2021 - 05.2021
Independent Catastrophe Inspector/Adjuster
FEMA-Vanguard
09.2017 - 01.2024
Accounting -
Pennsylvania State University
Associate of Applied Science - Accounting
Mississippi Gulf Coast Community College
Property & Casualty - Insurance
Adjuster Pro-Online
Property & Casualty - Insurance
Covey Inspection Services-Texas
- State Farm Property Certification
- State Farm Estimatics Certification
- State Farm Auto Certification
- FEMA Reviewer Certification
- TWIA & TFPA Certification (residential & commercial)
- FEMA Earthquake Certification
- Mississippi Plans Certification
- Louisiana Citizens Certification
- USAA Certification
- Xactimate Certification
- MS
- AZ
- AR
- FL
- GA
- IN
- KY
- LA
- MI
- OK
- TX
- AL
- IN
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